The award winning Best Western Plus Wilkes-Barre/Scranton Airport Hotel is looking for a Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation.

Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.

Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Welcome guests upon their arrival and assign rooms
• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Up-sell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Requirements * Must be able to work all shifts, include weekdays, weekends and holidays

• Customer service attitude
• Excellent communication and organizational skills
• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software, like Opera PMS
• Understanding of how travel planning websites operate, like Expedia, Booking.com and TripAdvisor

Job Types: Full-time, Part-time

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• On call
• Overtime
• Weekend availability

Experience:

• Hotel experience: 1 year (Preferred)

Job Type: Part-time

Pay: $12.00 - $14.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Weekend availability

Supplemental pay types:

• Bonus pay
• Tips

Ability to commute/relocate:

• Pittston, PA 18641: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person

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