Why Wyndham?

By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You’ll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you’ll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support. Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more. At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can’t wait to welcome you!

The Role

Manager of Franchise Operations relationship with franchisees drives revenue through engagement in WH&R programs and services that yield top line revenue. The MFO relationship has a direct impact on the retention of rooms.

What you'll do

• Responsible for Wyndham Hotels and Resorts effort to expand revenue generation opportunities, drive growth and performance while improving quality performance and increasing customer satisfaction for a portfolio of hotels.
• Assist the Regional Director of Franchise Operations with problem resolution, onboarding and retention for their portfolio.
• Manage front line efforts to drive franchisee satisfaction.
• Assist with recommendations to impact financial goals and operations of hotels in their region.
• Understand market conditions impacting hotel operations and performance with the ability to identify, recommend and assist in implementing revenue generating opportunities.
• Influence and inspire franchisee to engage in the brand and WH&R initiatives.
• Recommend improvement actions that will drive guest reviews of quality and guest satisfaction.
• Identify key opportunities for the hotels to drive participation and engagement in the Wyndham Rewards loyalty program.
• Continuously learn new initiatives and stay current with industry trends and transfer this knowledge to the franchisees to enhance our value proposition.
• Train and mentor other field team members as needed.
• Cultivate effective relationships with franchisees, general managers, WH&R associates and acting as a champion for WH&R culture.
  

You'll be successful if you have

• Position entails exposure to interior and exterior hotel property environments inclusive of the multilevel properties, inclement weather (i.e. stairs, onsite restaurants, pool and exercise facilities, etc.)
• Seamless continuation of work while traveling on company business (i.e. conduct work using mobile devices, from hotels, while at trade shows, and/or across varying time zones when necessary).
• 90 % travel with flexible work schedule.
• Work under pressure with extended hours/days when required, in order to meet deadlines.
• Must be able to independently prioritize and schedule multiple responsibilities.
• This position requires the ability to stand and be on your feet for approximately 50% of the day.
• This position requires the ability to sit and drive long distances for approximately 75% of the week.
• Qualified candidates must be able to lift a minimum of 10 lbs.
• Excellent verbal and written communication skills required to effectively present material to various audiences.
• This position requires the ability to bend, twist, squat, push/pull while inspecting properties.

Required Qualifications/Experience

• 2 to 4 years of progressive experience in a hotel or a related field required, preferably, property and corporate management experience.
• 4 year college degree (Preferred).
• Multi-property experience.
• Industry certifications (Preferred).