Position Reports to: All Managers

Subordinate Staff: None
Basic Description:
We seek energetic, presentable, organized male and female food runners to provide professional, prompt, cheerful and helpful service of our menu items to our guests. The pace is fast, and high levels of organization, combined with extreme hospitality are expected. Positive guest interaction and enthusiastic representation of The Gilmore Collection is critical. Our food runners are key in promoting our style, our quality, and our reputation of hospitality.

Stages, runs and serves all menu items. Assists with clearing tables, refilling water, serving bread, relaying beverage orders, packaging leftovers, and restocking clean plates, silverware, and glassware.
Essential Functions:
Makes Eye Contact and Smiles at All Guests When Running Food

Communicates Needs in a Friendly and Upbeat Fashion to All Departments

Alerts Manager when food is running ‘long time’ (past the parameters for the site)

Relays any Guest Complaints

Uses Expo Monitors

Ensures Garnish Specs & Accompanying Items are Correct

Serves Professionally: Pivot Point Service, Announces Dishes, Ladies First

Serving Food from Left, w/ Left; Serving Beverage from Right, w/ Right

Never Touching Tops of Plates or Upper Third of Glasses

Refilling Coffee, Water, Soda, Tea

Utilizes Serviettes, Pepper Mills, & Cheese Graters

Clears Extra Dishes and Debris

Performs Sidework and Assigned Duties Cheerfully and Promptly

Qualifications Knowledge
1. Professional communications skills are required.

2. Ability to take direction.

3. Ability to work in a team environment.

4. Ability to work calmly and effectively under pressure.

5. Must have problem-solving abilities, be self-motivated, and organized.

6. Commitment to quality service, and food and beverage knowledge.

7. Understands dining room service procedures.

8. Follows all safety and sanitation policies.
Skills/Aptitudes
1. Professional communications skills are required.

2. Ability to take direction.

3. Ability to work in a team environment.

4. Ability to work calmly and effectively under pressure.

5. Must have problem-solving abilities, be self-motivated, and organized.

6. Commitment to quality service, and food and beverage knowledge.
Working Conditions
1. This position will spend 100% of the time standing.

2. Occasional environmental exposures to cold, heat, and water.

3. The individual must be able to transport up to 50 pounds on occasion and up to 35 pounds regularly.

4. Must be able to speak and understand basic English phrases.

5. Must be able to hear with 100% accuracy with correction.

6. Must be able to see to 20/20 vision with correction.
Level
Works under direct supervision of floor managers.

Job Types: Full-time, Part-time

Pay: $13.00 - $20.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Physical setting:

• Bar
• Upscale casual restaurant

Shift:

• Day shift
• Evening shift

Weekly day range:

• Weekend availability

Ability to commute/relocate:

• Grand Rapids, MI 49525: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person

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