Fleet Administration Manager Job at TForce Freight
Job Description
- Plans, organizes, coordinates, controls, and directs obtaining warranty repairs from local authorized dealers and trains Service Center personnel on managing warranties.
- Develops warranty procedures, maintains database, tracks warranty dollars, and makes monthly reports.
- Plans, organizes, coordinates, controls, and directs Fleets in-house warranty program and documents Fleets in-house warranty procedures.
- Instructs Service Center personnel on filing warranty claims, follows up on reimbursements from manufacturers or vendors, and makes monthly reports.
- Plans, organizes, coordinates, controls, and directs Fleets component, parts, and tire warranty program and documents Fleets component, etc. warranty procedures.
- Maintains a component, parts, and tire warranty database, tracks credits from vendors, ensures credits are reflected in system, and makes monthly reports.
- Maintains Fleets manufacturer recall and campaign database, monitors campaign and recall status, and prepares monthly reports.
- Corresponds with manufacturers, vendors, and user departments on warranty, recall, preventative maintenance, and other maintenance and repair issues and problems.
Skills
- Knowledge of manufacturers vehicle warranty programs, claims processes, and payments.
- Knowledge of Original Equipment Manufacturer (OEM) technical bulletins, factory recalls, and vehicle campaigns.
- Knowledge of OEM required and best in class large fleet preventative maintenance programs.
- Knowledge of fleet operations is necessary, especially quality control methods.
- Skill in oral and written communication.
- Skill in using computers and related software applications.
- Ability to persuade and explain is essential.
- Ability to interact with tact and courtesy and maintain a professional manner is highly desired.
Bachelor's degree, five years of experience in Fleet and warranty knowledge required.
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law
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