Job Summary:

The Fitness Instructor is responsible for maintaining a safe and orderly fitness center, and will conduct him or herself in a positive and professional manner, resulting in friendly, convenient and courteous customer service. The Fitness Instructor is committed to providing excellence in service for all members, clients, volunteers and fellow employees. Through the efforts of the Fitness Instructor, members will receive professional, safe care in a well maintained and friendly environment. The Fitness Instructor will demonstrate the character values of caring, respect, honesty and responsibility at all times.

JOB FUNCTION:

1.Focused Fitness Orientations

a.Performs all orientations safely, efficiently, and professionally following branch guidelines and standards.

b.Prescribe a full exercise program that is safe, effective, and personalized for each member.

c.Adjust orientation to accommodate the needs of the member.

d.Promote all organization programs and services with a goal to integrate members into as many offerings as possible

2.Member Service

a.Be visible, available, approachable, and identifiable for all members with questions, even when busy performing other duties.

b.Observe exercise tolerance and safety of all equipment exercisers, and respectfully advise any member who may need help.

c.Address the member population with ease and enjoyment. Be amiable and professional at all times

d.Record the names, goals, and exercise prescription of members on a regular basis.

e.Monitor heart rates, blood pressure, and/or perceived exertion of participants

f.Perform follow up calls of previous participants

g.When not in an appointment or performing other assigned duties, be on the floor making contact with all exercisers.

h.Book fitness (and other appropriate) appointments using the proper procedure.

i.Keep updated on all programs and policies of the branch. Answer member questions with regard to these, and promote all programs.

j.Independently gain knowledge through a variety of means. Be confident with all information you are giving. If you are unsure of the answer, pursue the knowledge and follow up with the member.

3.Member Retention

a.Follow Association's current Retention formal procedures.

b.Follow all member service protocols outlined above.

c.Actively seek ways to retain each individual member (phone calls, articles, etc).

4.Be an Active Member of your branch team.

a.Communicate clearly and professionally to all members and staff. Utilize proper communication methods (logs, etc) Seek to improve / resolve conflict.

b.Help out in other areas of the center as needed.

c.Assist with special events, open houses, demonstrations, health and fitness fairs and verbal announcements.

d.Support management decisions.

e.Attend all departmental meetings.

f.Take the initiative to “go the extra mile” when necessary.

g.Follow proper administrative procedures (time card, subbing, calling in if running late or sick, etc).

h.Sub for other members of the staff on a regular basis whenever possible, including “last minute.”

i.Be positive toward the organization and your job at all times.

j.Actively promote team spirit among other staff members (through communication logs, positive reinforcement, notes to supervisors, etc)

5.Miscellaneous Duties

a.Maintain all pertinent certifications and supply copies of certifications when renewed.

b.Complete other projects as necessary, without always being asked (copy forms, file forms, bulletin boards, etc), and in a timely manner.

c.Keep areas stocked with appropriate forms, articles, handouts, etc.

d.Follow all opening and closing procedures as outlined during training.

a.Ensure that the Advanced Fitness Center and Strength Fitness Center are neat, clean and secure. Clean andmaintain all equipment assigned during shift. Clean additional areas iftime allows.

b.Conduct maintenance and housekeeping duties including lubricating machines, cleaning upholstery, light maintenance duties, vacuuming.

c.Use appropriate cleaning/maintenance materials

d.Stock all areas with appropriate cleaning materials.

e.Follow appropriate procedures when equipment fails. (use log, numbering system, proper signage, etc)

f.Fix equipment when appropriate (reset, etc).

g.Make regular sweeps through all areas of the fitness center, to ensure safety and cleanliness. Take proper action when not up to standard (stack weights, pick up magazines).

h.Control temperature in workout areas to recommended ranges

YMCA LEADERSHIP COMPETENCIES - LEADER

Mission Advancement: Accepts and demonstrates the Y's values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fundraising.

Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person's point of view and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.

Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work, and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.

Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths, and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.