Organization:

ABSMC-Alta Bates Summit Med Center

Position Overview:

Effectively captures patient liabilities while providing financial counseling to patients/guarantors, who require assistance in seeking and applying for healthcare funding (e.g., Charity Care, MediCal, or other local/governmental assistance programs) and/or require assistance in reviewing and establishing payment options while during pre-registration activities or at the site of service. Determines the financial status of the patient during the financial counseling process and coordinates benefit authorization and management. Ensures compliance and exceptional customer service when working with patients/guarantors.

Supports the success of a high-performing shared services organization by helping to champion and drive the long-term Sutter Shared Services vision. Helps foster an environment in which continuous improvement in business processes and services is welcomed and recognized. Participates in programs and in using tools in support of building a high performance culture via the standard Sutter Shared Services responsibilities (e.g. performance measurement, people development, customer relationship management, etc.).

Job Description:

EDUCATION

• Equivalent experience will be accepted in lieu of the required degree or diploma.
• HS Diploma
• Associate's or equivalent education/experience

CERTIFICATION & LICENSURE

• CHAA-Certified Healthcare Access Associate

PREFERRED EXPERIENCE AS TYPICALLY ACQUIRED IN:

• Experience within a hospital or clinic environment, an insurance company, managed care organization or other financial service setting, performing financial counseling, financial clearance and/or customer service activities as typically acquired in two years
• Completion of regulatory/mandatory certifications and skills validation competencies preferred
• Experience executing Patient Access standards, processes, policies, procedures and service level agreements preferred

SKILLS AND KNOWLEDGE

• Must be able to set and organize own work priorities, and adapt to change
• Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles
• Ability to meet or exceed targeted customer service, productivity and quality standards
• Fluency in both English and a minimum of one other language is preferred for this role to allow Sutter Health to better serve the community and patient population
• Requires the ability to work with and maintain confidential information

Pay Range 33.95 - 42.44

The salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidate’s experience, education, skills, licensure and certifications, department equity, training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package.

Job Shift:

Days

Schedule:

Short Hour

Shift Hours:

8

Days of the Week:

Monday

Weekend Requirements:

Every other Weekend, Sunday

Benefits:

No

Unions:

Yes

Position Status:

Non-Exempt

Weekly Hours:

8

Employee Status:

Short Hour

Number of Openings:

1

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.