Overview:

Field Technicians provide customer-focused, efficient, and effective face-to-face support to clients and play a critical role in building trust and confidence. They ensure resolution of incidents and service requests are resolved which cannot be remotely. A personal vehicle is required to travel to client sites within a 100 mile radius (50% travel, 50% remote).

Responsibilities:

• Assist in resolution of onsite incidents to return service to clients as quickly as possible.
• Participate in the onsite implementation of client change requests.
• Work with the team to escalate incidents & service requests as directed.
• Maintain and update system documentation and service ticket records.
• Stay up to date on the latest technologies through ongoing education, training, self-learning, and professional certifications.

Qualifications:

• Able to function effectively in a high paced environment.
• The ability to understand the perspective of the client in all service interactions.
• Must make effective use of time and complete tasks efficiently and on time.
• Must be able to work with a team, communicate effectively, and have a high degree of attention to detail.
• Must meet client and corporate expectations for attendance, quality, and performance.
• Must have basic experience with each of the following:
  • System hardware, software, and operating systems.
  • Cloud solutions such as Office 365 and Google Apps.
  • Networking concepts such as TCP/IP, DNS, and DHCP.
  • Switches, firewalls, and wireless network devices.
  • Active Directory and Group Policy administration.
• Experience with each of the following is a plus but not required:
  • Advanced infrastructure, virtualization, and storage.
  • Cloud-based datacenters such as Azure and AWS.
  • Server applications such as SQL Server and RDS.
  • Voice technologies and phone systems.

Required:

• High school diploma or GED.
• A minimum of 2 years of professional ITSM experience.

Preferred:

• Associates degree in computer science or related field of study.
• MSP experience.
• Certifications from leading vendors such as Apple, CompTIA, or Microsoft.

EEO Statement: Staffing Pros a division of VETS-inc is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.