The Field Service Technician for Equipment is accountable for providing installation and service of beverage and coffee brewing equipment for a designated customer base. He/she is responsible for the documentation of work assignments, parts inventory, and service call closure.

Duties

• Provide customer service by installing, repairing, and removing specified beverage and coffee dispensing equipment in a designated regional geography.
• Perform scheduled and unscheduled service activities including emergency service calls, preventive maintenance, surveys, and installations.
• Participate in "On Call" service including after-hours and weekend schedule rotation.
• Maintain spare parts and equipment levels and reorder within replenishment guidelines.
• Responsible for all documentation and activity verification required by the company including call closure process, thorough and accurate work performed details, completeness of invoice, and signature of all required documents from the customer.
• Take part in the planning, scheduling, and execution of equipment installations.
• Provide clear and prompt communication.
• Communicate customer feedback/requests to management or inter-departments.
• Ability to follow outlined service level agreements for customer programs
• Ability to manage and prioritize tasks to meet expectations

Qualifications

• High school diploma or GED equivalent required
• Minimum of 3 years of Mechanical and technical experience required.
• Previous foodservice experience preferred.
• Previous electrical, plumbing, HVAC, Tech Meter experience preferred.
• Valid driver’s license with clean driving record
• Able to travel within 100 mile radius of branch location
• Ability to diagnose and solve equipment problems.
• Capability to lift up to 60 lbs. frequently.
• Ability to prioritize and perform both scheduled and unscheduled service activities including emergency service calls, preventive maintenance, surveys, and installations.

Skills

• Excellent verbal and written communication skills
• Good customer service skills
• Completely supportive of business goals.
• Quickly identifies issues, problems, or opportunities.
• Applies knowledge or skills by putting new knowledge/skill to practical use on the job.
• Is aware of the impact he/she has on others.
• Uses active listening and communicates effectively with customers or management.
• Ability to identify new opportunities and proactively work to grow the business.
• Ability to build rapport and cooperative relationships with customers
• Sound business judgement.
• Decision Making skills.
• Ability to work independently with little supervision.
• Collaboration

Proficiency in:

• HVAC
• Mechanical Troubleshooting Skills
• Electrical Troubleshooting Skills
• Creating Preventive Maintenance Plans

Salary info:

$21 - $26 / hr