Do you want to make a significant difference in how the world is looking tomorrow and contribute to the innovation of state-of-the-art, cutting-edge technology products?

Then look no further and join our Technical Support team as a Field Application Scientist, East.

Job title: Field Application Scientist, East

SUMMARY:

Region: Eastern United States; candidate must be located near a major US airport

In this challenging and important role, you will be responsible for providing field-based technical support and training to our customers primarily in the Eastern U.S. region. There will be a strong emphasis on pre-sales, post-sales, and troubleshooting activities. A minimum of 50% of time spent in the field with customers is required.

Reports to: Manager of Global Technical Support

DUTIES AND RESPONSIBILITIES:

• Partners and communicates with sales account executives to provide exceptional technical support to key customer accounts.
• Provides pre-sales and post-sales support and training to customer sites using both on-site visits and remote video conferencing.
• Provides phone and email support to customers, for both incoming questions and outbound communication.
• Participates in ongoing training (includes occasional bench training) to maintain proficiency with Tecan Genomics products.
• Provides voice of the customer feedback to marketing team via CRM documentation.
• Completes all reports with accuracy and completeness in CRM system with goal of case closure to full satisfaction.
• Escalates unresolved customer issues as needed to achieve resolution in an effective and timely manner.

DUTIES AND RESPONSIBILITIES INCLUDE THE PRINCIPAL FUNCTIONS OF THE JOB. THE JOB DESCRIPTION SHALL NOT BE CONSTRUED AS A COMPLETE LISTING OF ALL MISCELLANEOUS, INCIDENTAL OR OTHER DUTIES THAT MAY BE ASSIGNED DURING NORMAL OPERATIONS.

TRAINING, EXPERIENCE AND SKILL REQUIREMENTS: We’re not just looking for hard skills: We’re looking for people who bring their passion and talent to work.

• Master’s degree or Ph.D. in a scientific discipline, e.g., Biology, Chemistry, Genetics, or equivalent experience required with a minimum of 3+ years of laboratory or related work experience.
• Hands-on experience with Next Generation Sequencing technologies required. Familiarity and background with NGS data analysis and/or bioinformatics preferred.
• Knowledge of Illumina NGS platforms and tools required.
• 2+ years of experience in customer facing position required.
• Strong verbal and written communication skills required.
• Capable of working independently as well as collaboratively in a team required.
• Is self-motivated and proactive, with strong analytical and problem-solving skills.
• Demonstrates clear and concise communications and capable of interacting with a diverse population of internal and external contacts.

COMPENSATION AND BENEFITS:

Annual Salary Range: $100,000-$120,000 DOE

• Medical, Dental, and Vision
• Health Reimbursement Account
• Health Savings Account/Flexible Savings Account
• 401(k) Employer match on employee's first 6% contributions
• Long/Short-term disability insurance
• Employee Assistance Program (EAP)
• Accident, Critical Illness, & Hospital Indemnity (Guardian)
• Legal Shield/Identity Shield

WHAT MAKES WORKING AT TECAN UNIQUE:

• The chance to make it count and to have an impact on the world of tomorrow
• Working in an international and diverse environment
• The chance to grow your career within the company
• Feel empowered by our strong and unique company culture
• Comprehensive compensation and benefits package

Join Tecan, a great place to work! Read about our recent certification from Great Place to Work.

We’re looking forward to receiving your application online. Please submit your CV or resume (w/o picture and w/o cover letter, reference letters and diplomas are optional).

Only applications that fully meet our requirements will be considered.