Lincoln’s expression of being the world’s most trusted company is The Lincoln Way, which is warm, human and personally crafted. We know that the reason a client moves up from a mass brand purchase to a luxury purchase or moves over from one luxury brand to another is because that brand makes them feel something. Lincoln desires to make a client feel the Lincoln Way – warm, human, and personally crafted experiences every client, every time.

What you’ll be able to do:

The Accessories, Service and Experiences (ASE) team at Lincoln is responsible for developing, testing, and launching new services that build loyalty and extend the Lincoln brand deeper into our clients lives. These include enhancements to the shop/buy/own journey as well as monetizable services that augment that journey and create an “Always-On” relationship with clients. We leverage design thinking and agile testing methodology to generate new service concepts and own them through prototype, pilot, and launch.

We are looking for team members with well-rounded business acumen, creativity, and a strategic mindset. In this role you will have real ownership of new service concepts and, with an entrepreneurial mentality, be responsible for finding a successful path to market.

• Identify and develop new service concepts based on deep client insights using existing research where possible and new research where needed.
• Conduct a thorough opportunity analysis to determine desirability, feasibility and viability of each concept. Make recommendation to kill, pivot, or advance concepts.
• Identify potential partnerships for needed expertise and increased efficiency. Manage partner relationships: co-creation, negotiations, contract development, etc.
• Plan and execute agile prototype research, pilots, and full launch of concepts
• Pitch concepts to Lincoln senior leadership to secure buy-in and investment needed to progress concepts though to a scaled launch
• Coordinate cross-functionally with a wide range of teams required to bring a concept to market including: Enterprise Connectivity, Legal, Product Development, Marketing Communications, Customer Experience, Sales and more

The minimum requirements we seek:

• Bachelors degree in business, finance or related field
• 8+ years of professional work experience
• Well-rounded business acumen: marketing, strategy, financial analysis, etc. MBA preferred
• Working knowledge of Design Thinking and customer research methodology
• Ability to navigate and coordinate work across organizations
• Well-developed project management skills and demonstrated ability to keep complex projects on track
• Experience working on white space problems
• Agile and able to manage multiple projects / concepts in parallel

Our preferred requirements:

• MBA preferred
• Experience working within luxury industry

The personality traits which will be important in this role, leadership style, and expected role:

• The ability to bring ‘disruptive’ thinking to the Lincoln brand which leads to a more modern approach to our service offerings
• Entrepreneurial mindset – we tend to start from white space and we are breaking new ground for the brand.
• Resilient: change can take time and it is important that rather than become frustrated that they build the case for change and bring along key stakeholders arming them with the rationale
• A collaborator and skilled relationship builder, both internally and externally, with high emotional intelligence. Someone who cares about their team as individuals, and inspires their trust, loyalty, and respect
• A learner; curious and motivated who is comfortable with discomfort

What you’ll receive in return:

As part of the Ford family, you’ll enjoy excellent compensation and a comprehensive benefits package that includes generous PTO, retirement, savings and stock investment plans, incentive compensation and much more. You’ll also experience exciting opportunities for professional and personal growth and recognition.

If you have what it takes to help us redefine the future of mobility, we’d love to have you join us.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status.

At Ford, the health and safety of our employees is our top priority. Vaccination has been proven to play a critical role in combatting COVID-19. As a result, Ford has made the decision to require U.S. salaried employees to be fully vaccinated against COVID-19, unless employees require an accommodation for religious or medical reasons. Being fully vaccinated means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. As a condition of employment, newly hired employees will be required to provide proof of their COVID-19 vaccination or an approved medical or religious exemption.

For information on Ford's salary and benefits, please visit:

https://corporate.ford.com/content/dam/corporate/us/en-us/documents/careers/2022-benefits-and-comp-LL6-sal-plan-1.pdf