Must be fluent in KOREAN

JOB SUMMARY:

Drives revenue by recruiting, managing and developing a book of VIP patrons.

JOB FUNCTIONS:

• Relays and amplifies the benefits of Caesars Rewards membership and associated amenities
• Establishes and maintains the good will of VIP patrons through personal interaction
• Represents Horseshoe Baltimore at on-property and off-property events.
• Drives incremental income through booked trips and increased patron loyalty
• Extends invitations and books patrons for special events
• Books patron travel and hotel to Caesars Entertainment locations
• Analyzes patron account data to make strong business decisions for extending comps, event invitations and incentives to drive business
• Conveys terms of loyalty program and incentives to current and future patrons
• Serve as Caesars Entertainment Brand Ambassador
• Partners and develops trusted relationships with other departments and team members

QUALIFICATIONS:

• Fluent in speaking and writing Korean
• Able to translate scripts and marketing materials in Korean
• Knowledge and understanding of Korean culture, customs and traditions
• Thrives and excels in being a member of a high-performance team
• Mastery in making patrons feel special / Family Style Service
• Excellent English-language writing and verbal communication skills
• Excellent personal and mass email writing skills
• Excellent phone, text and telemarketing skills
• Computer literate and proficient keyboard typing skills
• Ability to quickly grasp and use computer apps, programs and databases
• Comfortable with managing administrative responsibilities
• Proven account management analytical skills
• Ability to develop work strategies and manage multiple job responsibilities
• Proven ability to solve guest issues with integrity and professionalism especially when dealing with high pressure circumstances
• Must possess strong relationship building skills and demonstrate the ability to influence and partner with all internal departments
• Must be able to work flexible hours including weekends / holidays and accommodate last minute schedule changes
• Must be able to work outside of scheduled work hours and be on call 24/7
• Ability to manage confidential and sensitive information.
• Adheres to all regulatory, company and department policies and procedures
• Bachelor’s Degree or comparable experience preferred
• 5+ years in gaming, marketing, entertainment or public relations
• Proven customer service and telemarketing experience