As an Event Services Manager, you are able to prioritize and arrange all logistical aspects of conventions and events, from planning, BEO preparation, to onsite execution. You will act as the primary point of contact for our convention clients, taking them through the event planning process and the onsite Walt Disney World experience. This is done throughout our Resorts, Convention Centers, Theme Parks, ESPN Wide World of Sports, Water Parks, and Disney Springs. Collaboration, organization, communication, multi-tasking, and guest service is encouraged, while customizing and selling Walt Disney World experiences. You will coordinate all event logistics for internal and external events. Event Services collaborates with numerous teams across the company including, but not limited to, Disney Event Group, Park Event Operations, Resort Operations, and Disney Institute.

You will report to the Event Services Director.

You will

On any given day, as an Event Services Manager, you might:

• Coordinate and implement meetings and all events

• Handle Group and Convention accounts and prioritize events across Walt Disney World Resorts and Parks

• Handle contracts, billing, room blocks, food and beverage, audio visual, entertainment, theme park events, theme park tickets, transportation, and all logistics

• Build ways to surprise and delight our Guests, and grow repeat business

• Maintain confidential information

• Build and maintain positive relationships with clients and partners, internally and externally, using resources and influencing partners, to provide client solutions

• Service groups with a high level of complexity and be knowledgeable of all products and services

• Approach problems across multiple teams in creative ways to achieve desired outcomes

• Collaborate with a multitude of clients, both internal and external, and clearly articulate needs to bring forward solutions for partners and clients

You Will Have

Here is what you need to be successful at this job:

• Two plus years of management experience in a resort environment; Event Services, Catering, Food and Beverage, Front Office, or Theme Parks

• Creativity to find solutions in new ways and improve the Guest and Client experiences

• Successful sales of food and beverage, and organizational skills

• Talent for developing partnerships and work with all team members in the organization

• Proven Guest service skills

• Attention to detail

• Ability to be flexible with work schedule, including weekends and holidays

• Understanding of food and beverage, production and event logistics in order to identify upselling opportunities

Preferred Qualifications

It would be great if you also had experience with:

• Food & Beverage Management, Event Services, or Catering Operations

• Convention resort function space and all Theme Park venues

• Conducting planning sessions and handle time lines for all operating areas and clients

• Understanding of the Entertainment line of business

• Group & Convention contract management

• DSCS and Siebel Systems

• Knowledge of Walt Disney World procedures

Required Education

Bachelor's Degree or equivalent

This position is located in Orlando, Florida.

Additional Information

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

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