• Responsible for entering and validating room blocks and meeting space reservations into the Megasys reservation system.
• Interviews the Group Leader to identify group needs and issues applicable service orders to all departments involved.
• Manages Service order requests/approvals and communicates regularly with group leaders prior to arrival.
• Manages and promptly notifies group leaders of rooming list, guaranteed number, activity request, meeting space set-ups, and catering order deadlines and modifications.
• Organizes and communicates orders efficiently and effectively to department leads, and resolves all scheduling issues with Group Leader in a timely manner.
• Assures all orders have been reviewed and approved by team leaders and group leader prior to arrival.
• Responds to all literature, planning material, and information requests in a timely manner.
• Up-sells paid activities and programming to reach revenue targets.
• Plays an active role in the Group Sales re-booking goals to be met each year.
• Up-sell all services and promote other business segments as directed.
• Tracks incoming calls in phone log and provides a weekly report to the Director of Sales.
• Enforce policies and procedures with groups/group leaders
• Assists with special projects, on or offsite events, and alternate department needs as assigned.
• Assists with tours and proposals as needed.
• Help with conference setups and front desk back up as needed.
• Achieves sales goals and submits reports monthly
• Greets group leaders upon arrival and works with the conference team when needed to assure all needs have been met for arrival and throughout their stay.
• Performs all other duties as assigned.

The YMCA Welcomes a Diverse Workforce

Equal Opportunity Employer M/F/D/V

The Gateway Region YMCA strictly follows a zero tolerance policy regarding child abuse.

• High school diploma or GED, Associates or some college coursework in related field preferred.
• One to three years of sales, customer service, and/or hospitality experience required
• Organizational skills, strong human relations, problem solving skills, ability to plan, execute, follow up
  and evaluate.

Full Compensation Package (when applicable):

• Health Insurance
• Dental and Vision Insurance
• 403(b) Retirement Savings
• Retirement fund of 11% per pay period after 2 years of full time employment
• 20% Discount on tuition at Missouri Baptist University
• 20% Discount on Tuition at Fontbonne University
• Free household membership to YMCA nationwide
• Discounts on YMCA programs
• Discounts on YMCA Childcare