Performs client service administration overseeing specified facility bookings, client contracts, event coordination and specified client billing. Employee has latitude for independent action in the performance of assigned duties and is expected to follow functions through to completion with minimum supervision. Work and is reviewed through discussions, reports submitted and event results obtained.

• Acts as facility liaison with specified clients of the RP Funding Center and disseminates information to the RP Funding Center Staff.
• Oversees the organizations and coordination of specified facility bookings, contracts, event coordination, billing and client liaison, which will include meeting with meeting planners and clients negotiating contracts and scheduling events.
• Issues set-up and service requests and schedules for specified events to all affected departments of the RP Funding Center.
• Monitors that all services and event-related administrations are completed and satisfactory to the client.
• Oversees and coordinates specific site tours of the facility with clients, which also include responding to written and telephone requests for booking availability and room rates to clients.
• Conducts presentations, distributing marketing packages and monitoring event-related planning activities.
• Ensures facility use contracts, deposits, funds due, insurance certificates and related event documents are completed and received in accordance with departmental policies and procedures.
• Consults with meeting planners and provides information regarding capabilities of facilities, fees, restriction and applicable policies and procedures.
• Meets with appropriate staff and specified clients prior to events to ensure proper coordination.
• Handles customer service complaints and issues from clients and patrons.
• Works irregular, flexible hours including nights, weekends and holiday and acts as the event duty manager.

• Performs related work as required.
• Position may be designated Mission Critical by Department Director.

• Graduation from an accredited two (2) year college with course work in marketing, business administration, public administration, sports administration, commercial recreation or related field.
• Two (2) years of experience working with clients and coordinating events in a comparable setting.

• Must possess a valid state of Florida driver's license.
• Must maintain a valid telephone number.

• Knowledge of event scheduling, contract negotiation, scheduling event staffing, client requirements, set-up, tear down and move out requirements.
• Knowledge of convention sales, trade shows, sporting and entertainment events, public relations and coordinating principles and practices and ability to perform these duties.
• Knowledge of philosophies, policies and objectives in booking and hosting events at the RP Funding Center.
• Proficient in use of computers as well as knowledge of or training in CAD Lite and USI management systems.
• Ability to work irregular, flexible, extensive hours including nights, weekends and holidays.
• Ability to communicate effectively both orally and in writing.
• Ability to maintain established working relationship with co-workers and supervisors, as well as clients.
• Ability to plan, organize, schedule, coordinate and supervise activities.
• Ability to budget event specifics as it relates to staffing and planning requirements.

THE CITY OF LAKELAND IS AN EQUAL OPPORTUNITY/EQUAL ACCESS EMPLOYER AND A DRUG FREE WORKPLACE