Organization General Description

After 30 years and an initial seed capital of $30,000 from area parishes, The Resurrection Project (TRP) has grown to become a powerful and effective social enterprise that seamlessly blends community development, community organizing, and advocacy with human service delivery to create vibrant, healthier, and involved communities. Our efforts have resulted in leveraging more than $500 million in community investment.

Purpose

TRP’s Community Wealth Building division builds financial empowerment and lays the foundation for economic vitality so individuals and business owners can directly invest in the community and have a visible stake in its destiny. Individuals and families are placed on the path of financial stability through financial coaching, homeownership education, foreclosure prevention, and access to affordable and appropriate financial products. TRP has a designation as a Community Development Financial Institution (CDFI) and is a managing real estate broker. These services are integrated in a branded experience titled Full Circle Homes

General Job Description

We are looking to hire an exemplary Program Supervisor to assist the ERAP Program Manager with coaching, mentoring, and guiding a group of Lead Application Specialist to encourage quality and to deliver exceptional customer service. The Program Supervisor will assist in overseeing relief programs such as the City of Chicago’s Emergency Rental Assistance Program (ERAP). ERAP is a grant assistance program designed to support landlords and tenants in eviction court that are behind on their rent due to the COVID-19 pandemic. He/she will play a collaborative role in growing and implementing standards and processes and requires excellent communication skills. The Program Supervisor will be a critical resource for Application Specialists directly working with tenants and landlords, completing applications, reviewing supporting documentation, and checking for duplication of benefits, and recommending grants for approval or denial. The Program Supervisor should have the ability to empower and drive team performance, act proactively to ensure smooth team operations, shape staff behaviors to accomplish desired results, and effective collaboration. Ultimately, he/she will lead by setting a good example and engage the team to achieve goals.

Job Duties and Responsibilities

· Assist the ERAP Program Manager with the training and development of new staff.

· Maintain knowledge of ERAP program and handle calls from new and current applicants to answer questions around the program.

· Based upon final application and revision of documents, may review recommendations of approval or denial of grant award by ERAP Application Specialist prior to submission to ERAP Closer.

· Oversee client scheduling and onsite intake applications.

· Devise, manage, and coordinate training and technical assistance for any program sites in the form of in-person trainings and convenings, and conference calls, and other means as appropriate.

· Identify operational issues and suggest possible improvements.

· Assist Program Director with development and implementation of standard of operations and help explain these to staff and clients.

· Fulfill supervisory responsibilities that includes planning, assigning, and directing the work of direct reports, evaluating performance, addressing complaints, and resolving problems.

· Provide administrative support in producing reports and reviewing customer intake dashboards to improve service delivery to assist clients/applicants.

· Maintain required job skills and core professional competencies.

· Attend and participate in required educational programs and staff meetings. This includes conferences, meetings, and trainings across the city, region, and country.

· Perform other duties as assigned.

Essential Knowledge and Skills

· Bachelor's Degree and three years’ experience in housing counseling, community development, finance, real estate, social work or related field, or equivalent experience required.

· Experience in management, and/or coordination of federal, state, or local housing programs and initiatives.

· Bilingual in English and Spanish required.

· Demonstrated ability to work in partnership with residents, local leaders, and all nonprofits to strengthen and advance multiple aspects of other Financial Wellness Programs.

· Excellent analytical, writing, and organization skills with the ability to work well under pressure, multi-task, and meet established timelines and goals.

· Demonstrated skills in facilitation, relationship building, and collaborative planning.

· Demonstrated ability to build relationships and work effectively with people of diverse social, faith, economic and racial/ethnic backgrounds.

· Excellent organizational skills and the ability to prioritize multiple tasks and duties.

· Demonstrated public presentation skills.

· Proficient knowledge of MS Office and Internet required; Smartsheet and Salesforce preferred.

· Highly motivated and demonstrated ability to work independently as well as part of a team, problem solve, and be persistent.

· All other duties as assigned.

Special Working Conditions and Demands

· Willingness to work flexible hours as needed; evenings and weekends required.

· Access to a car, valid driver’s license, and ability to travel within the metropolitan area and sometimes out of state.

Position Classification

Full-Time, Exempt

Job Type: Full-time

Pay: $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Chicago, IL 60608: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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