Job Title: Entry Level Computer Service Support

Certifications: Security+CE

Clearance: Secret

Location: Fort Sam Houston

Job Description:

The CSS personnel shall possess a working knowledge of the current desktop Microsoft Operating System and other software being utilized . The personnel shall demonstrate high standards of customer support and produce high customer satisfaction.

Contractor shall provide the following services:

• Create a support request in the ticketing system during initial contact with the customer, except on weekends and holidays.
• Participate in the flow of information by documenting all solutions in a resolution database in the ticketing system, which will be available at all times to the government.
• Participate in the development and sustainment of the ticketing system knowledge management system for both internal and external use.
• The contractor shall provide complete written documentation including all facets of support from initial contact, problem definition, problem resolution, and final disposition.
• Utilize Microsoft and other management tools, as applicable, to resolve requests for assistance as rapidly as possible and to the satisfaction of the customer.
• Document all service requests received while in on-call status on weekends and holidays within first four hours of next business day.
• All inventory and equipment issue and tracking tasks, as required.

BEAT LLC Provides an Extensive Benefits Package Including:

• Matching 401(k)
• Medical, Dental, Vision, and Life Insurance
• Health Savings Account (HSA)
• Short-Term and Long-Term Disability
• Education Assistance
• Paid Holidays, Paid Time Off, and Sick Time Off

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

License/Certification:

• CompTIA Security+ (Required)

Security clearance:

• Secret (Required)

Work Location: One location

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