Summary

The Job

• Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
• Observing guest reactions and conferring frequently with team members to ensure guest satisfaction.
• Maintain positive guest relations at all times. Resolve guest complaints to over-the-moon satisfaction.
• Follow Hotel policies with lost and found items.
• Adhere to Hotel requirements for guest and team member accidents or injuries and in emergency situations.
• Continuously promote sanitation, safety, and security efforts.
• Encourage Social Media/5-star compliments or reviews on OTA’s.
• Embrace and exemplify the SCP Culture & Core Values in your day-to-day job duties.
• Respond to all guest questions, complaints, and/or requests to ensure guest satisfaction.
• Perform general repairs in maintenance related disciplines, including but not limited to: carpentry, mechanics, plumbing, electrical, and finish work.
• Prioritize work orders through urgent requests and established hotel area down times in order to minimize inconveniencing guests.
• Ensure timely and accurate completion of projects.
• Assist in checking electrical systems such as air conditioning controls, television sets, and lighting systems, and make minor repairs and/or replacement orders.
• Assist in checking and making routine repairs and assist with major repairs of all hotel equipment including small appliances, kitchen equipment, boilers, HVAC, hand and power tools, and general plumbing systems and fixtures such as pipelines, toilets, sinks, and other kitchen and bathroom equipment.
• Refurbish furniture and fixtures within guest rooms such as cabinets, tables, chairs, doors, windows, and counters. Paint and finish furniture and fixtures, if needed.
• Ensure security, cleanliness, preventive maintenance, and repair of engineering tools, equipment, and safety features, according to established procedures within budget.
• Follow Hotel policy with lost/stolen items.
• Participate with the Hotel’s Emergency Evacuation Team.
• Participate in OSHA/Safety Programs, as needed/required.
• Inspect, plan and ensure that all materials and equipment are in complete readiness for service.
• Maintain knowledge of correct maintenance and use of equipment.
• Maintain knowledge of and comply with all departmental policies, service procedures, and standards.
• Other duties as assigned.

Job Requirements

• 
  Must be a United States citizen or possess a valid work permit.
• Must be able to read, write, and speak English. Fluency in other languages is beneficial.
• Must be able to accurately follow instructions, both verbally and written.
• Ability to work a flexible schedule that may include evenings, weekends, and holidays.
• Must be able to work in a fast-paced environment with urgency and empathy.
• Outstanding coordination and multi-tasking abilities.
• Professional in appearance and demeanor.
• Ability to learn, understand, and work within POS, PMS, CRM, and other Hospitality specific software systems.
• Must have the ability to deal effectively and interact well with guests, vendors, and team members.
• Must have the ability to resolve problems and/or conflicts in a diplomatic and tactful manner.

Education and Experience

• High School Diploma or equivalent.
• Minimum of 1 year in a maintenance capacity required.
• Previous experience working with heavy machinery and tools.
• Thorough knowledge of OSHA requirements.
• Basic knowledge of swimming pools and chemicals preferred.
• Basic knowledge of repairing and replacing: electrical, plumbing systems, painting, HVAC equipment, refrigeration, kitchen equipment and general property maintenance.

Working Conditions

• Must be able to stand and move freely about the property for the majority of the shift.
• Must be able to lift, carry, push, pull 50 lbs, and occasionally up to 100 lbs.
• Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally.
• Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on a frequent basis.
• Must be able to frequently handle objects and equipment to maintain the property.
• Must be able to walk outside in a variety of weather conditions (rain, wind, heat).
• Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, heat).
• Must be able to work in variable room temperatures.
• Must be able to work with loud noises.
• Must have good vision, either natural or with corrective lenses.