• EMS Dispatcher provides ambulances with necessary response information for emergency, non-emergency and routine medical transports (Wheelchair Van). Receives requests for services via radio or telephone and operates a computerized automated dispatch system proficiently and will maintain positive interaction with hospital staff, public and other agencies.

ACCOUNTABILITIES

• ESSENTIAL

• Assures proper utilization of vehicular resources to assure prompt completion of requests for services.
• Inspects communication equipment for operational requirements, repairs equipment within scope of abilities, reports needed maintenance and/or deficiencies to relief and supervisor.
• Receives and enters call/patient information into computerized dispatch system.
• Provides dispatch accountability for all services (Ambulance, Wheelchair Van & Support Vehicle) during assigned shift, auditing daily CAD log to reflect ePRC to assure completion of data.
• Maintains proficiency in Communications computer software required for daily operations.
• Consults with Billing Coordinator referencing necessary pre-transport screening patient information, Medicare and Medicaid Laws/Guidelines updates, and other contractual obligations for services.
• Provides proper utilization of radio and telephone equipment being courteous, proper modulation, prompt paging of staff, routing telephone calls to proper locations, or takes an accurate written message.
• Capable of establishing priorities according to relative importance and deadlines; set goals; and manages time efficiently.
• Checks MediTech and other information devices (i.e. fax machine, pager, Emsystem) routinely during each shift of duty.
• Performs other duties as assigned to meet the organization`s needs.

QUALIFICATIONS

• Education
• Required: High School Diploma or equivalent (GED)
• Preferred: Formal Training Program after High School: Emergency Medical Dispatcher (EMD) certification and EMT, EMT-I, Paramedic certification/license
• Major
• Required: None
• Preferred: Communication Health Science
• Experience
• Required: Previous computer experience (Windows environment)
• Skills
• Required & Preferred: Knowledge of computers and Use of internet, Microsoft Word and Outlook. Skilled in use of automated Data system. Skill in effective communications, Ability to communicate in English language both orally and in writing. Ability to add, subtract, multiply and divide whole numbers and fractions, including use of decimals and computation of percentages. Operates electrical devices with keyboard and push buttons (i.e. copy/fax machine). Hears normal conversation with others and normal use of telephone. Visualizes with accuracy, with or without glasses or contact lenses up to twenty (20) feet, recognizing color, shape and size. Ability to read, understand, Interpret and apply state and Federal rules, regulations. Exhibits effective decision- making skills as appropriate. Communicates potential problems according to departmental and organizational policies. Skilled in providing patient/ Customer services.
• Licensure/Certifications
• Required: Valid Texas Drivers License. AHA CPR-HCP Certification. NAEMD (National Association of Emergency Medical Dispatch) Certification obtained within 6 months from hire.