Emergency Service Call Taker - Emergency Communications Job at Sedgwick County
Department: Emergency Communications
Pay: $18.48 per hour | This position may be eligible for a sign on bonus of $1,500 after 60 days of employment if selected applicant meets all policy conditions.
Work Schedule: Varies
Sedgwick County offers a comprehensive benefits package for full-time employees that includes health coverages, paid leave, regular compensation reviews, retirement plans, and professional development opportunities. For more detailed information, please visit our benefits page at SCBenefits .
Responsible for processing emergency and non-emergency calls. Provide the critical link for citizens to the emergency response system. Ensure that public safety personnel can respond to emergencies in a safe and timely manner. Provide emergency medical instructions to callers in need. Provide safety instructions to callers who are in dangerous situations. Document pertinent information as provided by callers.
Exercise professionalism, compassion, and empathy in all interactions with citizens and other first responders. Call Takers should be able to adapt to unknown, unforeseen, and often extreme circumstances in real time. Exercise exceptional decision-making and problem-solving skills while adhering to policy guidelines and protocols.
ESSENTIAL JOB FUNCTIONS:
Answer calls via telephone system; effectively interview callers by using established call taking techniques to ensure an efficient flow of information to dispatchers and other first responders
Make customer service a priority
Utilize Computer Aided Dispatching (CAD) system for call entry
Provide necessary instructions or directives to callers
MINIMUM QUALIFICATIONS:
High school diploma or equivalent
18 years of age at time of hire
No felony convictions
PREFERRED QUALIFICATIONS:
Bilingual
REQUIRED PRE-EMPLOYMENT TESTING/SCREENING:
Physical
Drug screen
Criminal background check
TRAINING AND PROMOTIONAL PROCESS:
New hires are first trained to manage emergency calls and are then expected to cross-train into the role of a Dispatcher when they attain proficiency as a Call Taker. Promotions are merit and performance-based.
Call Taker ($18.48 hourly) – Starting pay.
Dispatcher I ($20.49 hourly) – Fire & EMS dispatcher. Promotion to Dispatcher I is granted immediately upon acceptance to the cross-training program.
Dispatcher II ($22.59 hourly) – Law Enforcement Dispatcher. Promotion to Dispatcher II may be earned six-months after release from all dispatch disciplines with supervisory recommendation.
It is the policy of Sedgwick County not to discriminate in its programs or services provided to the general public, including employment and all other activities, on the basis of race, color, religion, national origin, citizenship, sex, age, disability, veteran status or any other similarly protected status. Sedgwick County is committed to making the application, interview, and pre-employment testing process accessible to persons with disabilities. If you wish to volunteer information regarding any special assistance you may need, please notify Human Resources by phone at (316) 660-7050, TDD (Kansas Relay at 711 or 800-766-3777). Do not use this phone number for employment questions. This number is provided only for those requiring ADA assistance. You will be contacted should the department feel that you are a qualified candidate.
Please Note :
blog.nvalabs.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, blog.nvalabs.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.
Pay: $18.48 per hour | This position may be eligible for a sign on bonus of $1,500 after 60 days of employment if selected applicant meets all policy conditions.
Work Schedule: Varies
Sedgwick County offers a comprehensive benefits package for full-time employees that includes health coverages, paid leave, regular compensation reviews, retirement plans, and professional development opportunities. For more detailed information, please visit our benefits page at SCBenefits .
Responsible for processing emergency and non-emergency calls. Provide the critical link for citizens to the emergency response system. Ensure that public safety personnel can respond to emergencies in a safe and timely manner. Provide emergency medical instructions to callers in need. Provide safety instructions to callers who are in dangerous situations. Document pertinent information as provided by callers.
Exercise professionalism, compassion, and empathy in all interactions with citizens and other first responders. Call Takers should be able to adapt to unknown, unforeseen, and often extreme circumstances in real time. Exercise exceptional decision-making and problem-solving skills while adhering to policy guidelines and protocols.
ESSENTIAL JOB FUNCTIONS:
Answer calls via telephone system; effectively interview callers by using established call taking techniques to ensure an efficient flow of information to dispatchers and other first responders
Make customer service a priority
Utilize Computer Aided Dispatching (CAD) system for call entry
Provide necessary instructions or directives to callers
MINIMUM QUALIFICATIONS:
High school diploma or equivalent
18 years of age at time of hire
No felony convictions
PREFERRED QUALIFICATIONS:
Bilingual
REQUIRED PRE-EMPLOYMENT TESTING/SCREENING:
Physical
Drug screen
Criminal background check
TRAINING AND PROMOTIONAL PROCESS:
New hires are first trained to manage emergency calls and are then expected to cross-train into the role of a Dispatcher when they attain proficiency as a Call Taker. Promotions are merit and performance-based.
Call Taker ($18.48 hourly) – Starting pay.
Dispatcher I ($20.49 hourly) – Fire & EMS dispatcher. Promotion to Dispatcher I is granted immediately upon acceptance to the cross-training program.
Dispatcher II ($22.59 hourly) – Law Enforcement Dispatcher. Promotion to Dispatcher II may be earned six-months after release from all dispatch disciplines with supervisory recommendation.
It is the policy of Sedgwick County not to discriminate in its programs or services provided to the general public, including employment and all other activities, on the basis of race, color, religion, national origin, citizenship, sex, age, disability, veteran status or any other similarly protected status. Sedgwick County is committed to making the application, interview, and pre-employment testing process accessible to persons with disabilities. If you wish to volunteer information regarding any special assistance you may need, please notify Human Resources by phone at (316) 660-7050, TDD (Kansas Relay at 711 or 800-766-3777). Do not use this phone number for employment questions. This number is provided only for those requiring ADA assistance. You will be contacted should the department feel that you are a qualified candidate.
Please Note :
blog.nvalabs.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, blog.nvalabs.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.