Position: Protection Specialist

Location: Warrendale, PA or Butler, PA

Reports to: Manager of Monitoring Operations

Are you interested in working in a growing industry? Increased demand for smart home security has opened a brand new opportunity at Guardian for high-energy people like you.

We provide smart technology, 24/7 professional monitoring, and peace of mind to hundreds of thousands of customers. Our products are installed by experts, monitored by real people, and truly make a difference. We do what we do because of one simple truth: life is better when it’s safe.

What’s In It For You:

• Attractive compensation package
• Comprehensive benefit package starting day 1
• Opportunity to grow within the company
• The chance to be part of a Top 10 company and high-energy employee culture

Brief Description:

If you are looking for an exciting opportunity with a Company that strives to help you grow professionally than look no further! Based within our award-winning alarm monitoring center, our Protection Specialists perform a pivotal role in processing and responding to customer alarm activations presented via our state-of-the-art automation software. This high energy call center role is designed with a dedicated approach to creating a superb customer experience, coupled with a focus on creating an impressive environment for our team members to be successful within.

What You'll Be Doing:

• Responding to various priority alarm notifications, such as burglary and fire alarms, by initiating outbound calls to customer contacts and emergency first responders in accordance within established procedures
• Processing inbound calls relating to alarm events, providing secure and customer centric assistance
• Working within a collaborative team environment in the alarm monitoring center (Central Station) that maintains a 24/7 operation providing schedules that are focused on providing a solid work-life balance…no shift bids and 8-hour days with paid lunches! Shift differential bonus potential dependent upon shift worked
• Attention to detail and accuracy is vital, ensuring that actions are reflective of established procedures and with a keen focus on the highest professional standards of efficient documentation

What You'll Need:

• High School Diploma or equivalent
• Positive Communicators – Clear tone and customer oriented
• Customer focused – Supporting a holistic customer centric approach
• Application navigators – Skillfully maneuver within software application
• Speed and accuracy –A minimum typing speed of 35 wpm is required
• Calm and collective – Effectively control emergency situations
• This is a position within a highly regulated business that requires the successful completion of a drug test and comprehensive background screen

For immediate consideration, all qualified candidates should apply now!

Guardian Protection is an Equal Opportunity Employer

Job Type: Full-time

Pay: $37,440.00 - $41,184.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Weekly day range:

• Weekend availability

Ability to commute/relocate:

• Warrendale, PA: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Work Location: One location

Please Note :
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