Technician

Are you looking for a dynamic career path with a rapidly growing company? Since 2009,
UBREAKIFIX has grown to over 500 stores across the U.S., Canada and Puerto Rico and we’re currently looking for new members to join our team! Are you tech-savvy? Do you enjoy working with smartphones, tablets and/or computer hardware? Come join one of the largest and most reputable electronics repair companies in the US.

Job Description
Serves customers by diagnosing, troubleshooting and repairing devices while ensuring customer satisfaction. Soldering and console experience a plus, but not required. Cell phone repair experience a plus.

Tasks and Responsibilities:

• Diagnose, troubleshoot and repair devices
• Provide recommendations for problem resolution
• Explain complex technical issues to customers in a non-technical, simple to understand manner
• Provide repair and replacement estimates to customers
• Ensure that all repairs meet or exceed uBreakiFix quality standards
• Greet customers in a friendly manner and maintain a positive work environment
• Answer phone calls to the store with a professional, courteous and friendly demeanor
• Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations
• Keep track of all devices and inventory while safeguarding all store stock
• Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair
• Maintain the cleanliness and professional appearance of the store

Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified, and they may change at any time.

Basic Qualifications

• Outstanding customer service in the store and on phone
• Excellent technical, problem solving, and analytical skills
• Exceptional organizational skills
• Strong written and oral communication skills
• Proficient in Microsoft Office
• Work well in team environment
• Ability to work flexible hours, including weekends and holidays
• High school diploma or GED

Preferred Qualifications

• Cell phone experience a plus
• Experience repairing electronics, smartphones, PC/MACs, and game consoles
• Commission base sales experience
• Communication with customers, excellent communicator
• Previous experience working at retail electronics store
• A+ Certification
• Wise Certification*
• Apple Certified Macintosh Technician (ACMT)
• Technical degree or certification in Electronics or Consumer Electronics

*Wise certification will be provided by UBREAKIFIX once hired, but is preferred prior to employment.

UBREAKIFIX is an equal opportunity employer M/F/D/V

Job Type: Full-time

Pay: From $14.00 per hour

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Weekend availability

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Frederick, MD 21701: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Passion for repairing Technology: 1 year (Required)
• A+ Certification: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: One location

Please Note :
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