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Our Mission: Providing people the skills and resources to become self-sufficient through the power of work.

Diversity Statement: LLGI recognizes our employees’ differences in age, disability, veteran status, ethnicity, national origin, language, race, religion, family and marital status, social-economic status, gender identity, sexual orientation, political affiliation and other unique attributes. The individual differences, life experiences, knowledge, innovation, unique capabilities and talent our employees bring to the workplace represents an essential part of our culture.

Job Title: E-Commerce Specialist

Department: E-Commerce

Reports To: E-Commerce Manager

Classification: Nonexempt

Supervises: None

Location: Springfield, IL

Job Summary

Researches, prepares items for listing, provides accurate product descriptions, and packages and ships items.

Essential Job Duties

Retail Operations/ Donations and Services

• Maintain communication with stores regarding ShopGoodwill items .
• Assist in maintaining orderly stockroom and in evaluating items received by stores.
• Ensure security and loss prevention of inventory.
• Conduct internet research on Non-ISBN items to determine value and establish competitive pricing.
• Package and ship items to customers and to retail locations.
• Monitor inventory to remove unsold items from the shelves in a timely manner
• Repair unsold inventory for the E-commerce sales floor
• Determine the value or quality of item, take photo, price, write description and upload to ShopGoodwill.
• Enter ISBN/UPC number from donated items to determine sales status.
• Evaluate items and determine selling or salvage status.
• Clean and organize work area; assist with trash and salvage removal.
• Effectively manage time to ensure that work is completed.
• Maintain quality control in departmental operations.
• Contribute to team success by involving others in work processes, decisions and actions.
• Track and maintain adequate inventory levels.
• Monitor product activity to determine high selling items.
• Stay abreast of position-related knowledge and trends in area of expertise.

Customer Focus

• Ensure that the customer’s perspective is a driving force behind customer satisfaction
• Seek to understand the customer’s circumstances, problems, expectations and needs
• Identify customer service issues and create solutions
• Build customer awareness around our mission

Safety Fluency

• Identify and correct conditions that affect employee and customer safety.
• Comply with safety standards

Process Improvement

• Identify opportunities, generate ideas to improve e-commerce operations.
• Initiate action to maintain daily production targets.
• Partner with all Retail players to identify, assess, create and implement process improvement

Continuous Development

• Embrace the values, vision and mission of LLGI
• Initiate action to accomplish objectives and being proactive
• Seek to understand individual differences and values to build workplace relationship

Perform other duties as required or assigned..

Competencies

Authenticity Courage Influence Business Savvy

Driving Execution Emotional Intelligence Navigating Complexity Entrepreneurship

Compelling Communication Executive Disposition Optimizing Diversity Leading Change

Education, Experience and Credentials

Knowledge, Skills and Abilities

• Requires competency in internet use and a variety of computer software applications.
• Requires working knowledge and use of digital camera and imaging operations.
• Requires basic knowledge of selling, research and numeric proficiency.
• Requires ability to be consistently at work and on time on scheduled work days.
• Requires ability to communicate effectively through verbal and written messages.
• Requires ability to complete tasks on time or communicate issues / problems with the appropriate person.
• Interacts with people in a manner which enhances their dignity, privacy and confidentiality
• Follows LLGI policies and procedures.
• Maintains confidentiality of information related to LLGI operations, financial matters and personnel matters.
• Builds trust by interacting with others in a way that gives them confidence.
• Demonstrates positive role modeling for retail staff.
• Demonstrates professionalism.

Physical Requirements and Environmental Conditions

• Work in a light industrial/warehouse setting with moderate exposure to heat, cold, dirt, dust, pet hair, mold and other allergens.
• Full use of body to reach into gaylords up to 4 ft high to sort, lift, bend, stoop and move up 35 pounds of books
• Push or pull wheeled carts with an average weight of two-hundred-fifty (250) pounds.
• Ability to stand for long periods throughout each work day.
• Demonstrates visual acuity to evaluate donated items for quality

Tools and Equipment

Personal computer equipment, Scanner, SKU Printer, Label Printer, Laser Printer, Book Utility Cart, Gaylords for raw & salvage books, Plastic book containers, pallet jack, wheeled spring carts, wheeled deep carts, general office equipment, digital camera, telephone fax, packing tape dispenser, peanut / paper dispenser, bubble wrap dispenser, utility knife, Z-racks, lift and roll carts.

Regular Contacts

LLGI Personnel Volunteers Community Service Workers

Vendors Customers Service Participants

At Land of Lincoln Goodwill, we offer a variety of benefits to our employees. For more information on what LLGI offers, please click on this link: http://llgi.org/careers/benefits/ . Land of Lincoln Goodwill is also a drug free workplace and equal opportunity employer. All positions offered are subject to a pre-employment drug screen and criminal background check.

Apply today. Our Goodwill team is waiting for YOU!