Job Title: CRM Analyst - Dynamics 365

Job Location: Houston, TX (Onsite)

Job Type: Full-Time/Permanent

Job Description:

If you are exhausted of going to work at a job with no opportunity for advancement or are not being paid what you deserve, this opportunity is for you! Voted one of 2022's Top Workplaces, we are changing the culture of our profession in a positive way, and we want you to be a part of it.

Employment at North star Memorial Group is designed to transcend expectations. We pride ourselves on providing careers that reward your passion for impacting the lives of others with the culture, to change yours. Since 2004, North Star Memorial Group has grown, evolved and led the funeral and cemetery profession with a fresh perspective and without ever losing sight of what they do best: celebrating life and passionately supporting the families we serve.

We are a dynamic privately-owned funeral company, looking for a D365 CRM Analyst. This is an exciting opportunity to join a fast-growing organization and leverage your robust Dynamics CRM experience by helping to spearhead one of our highest-priority strategic initiatives. We offer competitive pay, 401K, Health/Dental insurance, paid vacations, and a positive environment. We've made it our life's work to take care of others - and that starts with our employees.

Responsibilities:

Manage ongoing system developments, enhancements, and support, facilitated by communication with users and teammates

Create, modify, and maintain system customizations to dashboards, views, forms, business processes, workflows, and templates within CRM, Excel, and Power BI

Schedule and test usability and functionality against business requirements as system enhancements or releases are developed

Provide help desk support to all system users

· Maintain CRM user profiles, including adding new users, amending existing user accounts, validating system permissions, and maintaining role hierarchies

· Analyze existing database and identify opportunities to monetize inactive leads

· Develop and maintain CRM user training materials and job aids

· Develop and maintain best practice CRM processes and job aids (Knowledge base articles) for team use

· Provide ongoing in-person or virtual training to users, as needed

Desired Skills and Experience

· Bachelor’s degree required; a degree in Marketing, Business Administration, or Information Systems is preferred

· Minimum of 3-5 years of experience using Microsoft Dynamics 365 as a systems administrator; Dynamics CRM certifications are strongly preferred

· Experience with the Sales & Field Service modules of Dynamics CRM; Dynamics Marketing is preferred.

· Power Apps experience is highly desired

· Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook

· Ability to develop custom sales and marketing analytics

· Ability to travel 20-25% of the time.

Looking forward for your reply.

Job Type: Full-time

Salary: $85,000.00 - $90,000.00 per year

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Are you a US Citizen or Green Card Holder?
• Are you ready to relocate or Commute to Houston, TX (Onsite)?
• Are you interested in this Full Time Opportunity?

Experience:

• Sales and Marketing: 1 year (Required)
• Sales and Field Service modules: 1 year (Required)

Work Location: On the road

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