Job Objective:

To provide exceptional customer service while speedily receiving, pricing, and sorting donations and to generally aid in the smooth operation of a fast-paced retail store. Position reports to Production Supervisor and/or Store Management who evaluates performance annually.

Essential Job Functions:

• Knows and understands the Goodwill Mission: Strengthen communities by empowering individuals and families through education, training and job placement.
• Attend the Donation Drive Thru:
  • To represent Goodwill by offering the highest level of customer service at all times.
  • Answer the door promptly as soon as the buzzer rings.
  • Step outside to politely greet the donor before they get out of their vehicle.
  • Unload donations for donor and handle them in a professional manner while bringing them inside and as they are set in the appropriate staging area.
  • Be able to refuse unacceptable items politely.
  • Keep an accurate tally of Drive Thru customers.
  • Process donations efficiently by sorting, sizing, hanging, as well as accurately pricing and move merchandise directly to staging areas.
  • Answer all telephone calls in a professional manner by at least the 3rd ring.
  • Assist callers if possible.
  • Empty Donation Box and process all donations.
  • Direct all other calls to management.
  • Log truck as requested by management.
  • Helping customers move large items to their vehicle as needed.
  • Follow the dress code at all times and wear designated identification as provided.
  • Maintain Kaizen standards.
• Securities and Safety:
  • Assist in maintaining safety and security of the premises and merchandise.
  • Assist in seeking to control pilferage and prevent burglary.
  • Assist in eliminating fire hazards and unsafe conditions.
  • Assist in conducting emergency drills and instruct workers in fire prevention and safety procedures.
  • Maintain a safe working and shopping environment.
  • Perform other duties as assigned by supervisor.

Required Skills/Abilities:

• Must be well groomed and personable.
• Some familiarity with current clothing, shoe styles, furniture, toys, wares, brand names, materials, prices, etc.
• Ability to read, write, and do simple math functions.
• Ability to make quick correct decisions.
• Ability to deal with the public and co-workers in a tactful manner.
• Ability to work a flexible schedule.
• Must have effective communication skills.
• Ability to follow standard retail practices.
• Ability to work in a standard retail environment with significant dust.
• Ability to work in the back-room processing, light industrial area.
• Ability to work outside of retail store.

Equipment Used:

• Dolly
• Pallet jack
• Pallet stacker
• Forklift, must be 18 to operate with certification
• Flat cart
• Dump carts
• Poly carts
• Totes
• Z racks
• Barrels
• Tagging gun
• Hangers
• Cash register
• Telephone
• Calculator
• Wooden crates
• Ladder
• Compactor, must be 18 to operate
• Office supplies
• Stickers and tags

Physical Requirements:

• Must have good eyesight, speech, and hearing.
• Must have good physical stamina and moderate mobility as well as the ability to walk, lift, bend, stoop, reach, and work on feet for 8 hours a day.
• Ability to move filled boxes, barrels, and Z racks weighing no more than 50 pounds.