The Donor Information Specialist facilitates the timely and accurate compilation of organ and tissue charts and the communication of required information to internal and external stakeholders.
Information Sharing

• Collaborates with operational staff to ensure that the donor record is complete and accurate. Requests corrections and additional follow-up as appropriate.
• Works with other organizations (Hospitals, eye-banks, physician offices, Medical Examiner/Coroners) in requesting relevant donor information including autopsy, toxicology, serology testing results, medical examiner and coroner’s investigative reports, medical records, and microbiological cultures.
• Ensures timely and accurate communication to relevant stakeholders any relevant test results and other information related to patient safety and the quality and safety of organs and tissues recovered by LifeCenter.
• Constructs the donor record in accordance with LifeCenter policy and applicable regulation and standard.
• Responds to transplant center and tissue processor requests for additional information in a timely manner.
• Notifies and collaborates with LifeCenter Quality and Regulatory Affairs department in identifying non-conformances.
• Performs data entry of donor and recovery information to the LifeCenter Electronic Donor Management System and other databases.
• Participates in regular performance review, tracking workflow and generates performance metric reports to ensure chart release/chart completion goals are met.
• Assists in the development and delivery of chart completion training to operational staff.
• Assembles donor recovery paperwork packets for operational staff.
• Ensures that donor information is handled in a secure manner.

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Chart Information Evaluation*

• Performs preliminary review of critical donor information including but not limited to serology testing, plasma dilution assessment, declaration of death, authorization for donation, and medical and social history.
• Ensures that organ and tissue recovery documentation is complete, accurate and consistent with LifeCenter documentation practices.
• Sorts and reviews medical records and completes final plasma dilution tissue charts. Resolves discrepancies in chart information.
• Reviews autopsy/toxicology reports for contraindications to donation and correlation to donor recovery and medical records.
• Regularly participate in weekend and holiday coverage for organ culture/pathology/virology review on a rotating basis.
• Executes quality review of Organ and Tissue donor charts. Coordinates with Organ Donation Services (ODS) and Tissue Donation Services (TDS) Leadership and staff to ensure accurate, timely review and closure of donor charts.
• Develops tracking systems to identify and trend errors to provide timely feedback on charting errors and opportunities for process improvement.
• Ensures data reporting compliance for regulatory agencies and works with operations staff to reconcile errors and omissions.
• Assists in maintenance of controlled document systems. Aides in development and revision of Standard Operating Procedures in collaboration with departmental staff.
• Assists in preparation for and participates in regulatory audits.

ANTICIPATED WEEKLY TIME COMMITMENT: This position will require work over weekends and may include evenings, sometimes without advance notice.
KNOWLEDGE, SKILLS, ABILITIES

• Familiarity with current good documentation practices, quality assurance principles and application of quality improvement tools.
• Excellent written and verbal skills.
• Multi-tasking, i.e., ability to function and complete work with competing priorities and expectations, and good problem-solving skills.
• Personal and interpersonal skills, i.e., clear speaking, discreet, considerate, sensitive, and collaborative. Must have the ability to function independently as well as in a team setting.
• Strong attention to detail and good follow through.
• Advanced knowledge of personal computers with superior skills in desktop programs (e.g., Outlook, Word, Excel, Access, Project, Visio, Power Point, and other comparable software programs).

EDUCATION, EXPERIENCE & JOB REQUIREMENTS

• A Bachelor’s Degree is preferred though relevant work experience can be considered and substituted for academic requirements.
• Documented training courses and/or certifications in Quality assurance are preferred.
• 2 years of industry experience that is related to donation, healthcare, and or quality assurance is desired.

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BEHAVIORAL REQUIREMENTS*
The employee in this position must uphold the core values of LifeCenter; these include:

• Integrity: We are trustworthy, reliable, respectful, and accountable.
• Collaboration: We work in partnership with others, seeking to understand and be understood, and finding common ground and shared goals to build upon together.
• Courage: We take personal responsibility and face challenges head-on.
• Service: Through professionalism and dedication, we honor our commitment to serve others and our obligation to be good stewards of the gift of life.

LifeCenter Northwest offers medical, dental, vision, basic life insurance, accidental death & dismemberment insurance, long-term disability insurance, and travel accident insurance. Employees have the option of enrolling in supplemental life insurance. Employees enrolled in our 403(b) program will receive an employer match of up to 7% after one year. LifeCenter encourages all employees to find balance and well-being and provides all employees access to an Employee Assistance Program (EAP), a membership to BurnAlong Wellness Platform, and provides a quarterly Wellness Reimbursement. Employees enjoy paid holidays throughout the calendar year and earn 119 hours of PTO annually (to start) with an additional Extended Illness Bank of hours that accrues up to 48 hours annually, and three weeks of paid parental leave after one year of service is complete. A comprehensive review of benefits can be found here.
The pay range for this role is provided above. Where a candidate’s compensation falls within this range is based on several bona fide factors such as experience, tenure, and other specialized knowledge. LifeCenter Northwest is committed to providing its employees equitable and competitive compensation.
This position is eligible for additional compensation to the base pay rate in the form of overtime.

Based on considerations of various state requirements within our service area, Organ Procurement Organization industry practices, our hospital and community partner requirements, and our commitment to the safety of our people and communities, LifeCenter Northwest has made the decision to require members of our workforce to be fully vaccinated and have a booster shot for COVID-19.
Proof of vaccination, or applicable medical or religious exemption will be required as a condition of employment upon offer. For those that need to complete the vaccination series, start dates will be adjusted.
LifeCenter Northwest is proud to be an Equal Opportunity Employer.

Pay: $27.67 - $40.12 per hour

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