What you’ll do:

• Provide technical support for Field Service Representatives and Operations Coordinators as they execute jobs.
• Continuously improve personal, technical, and professional business skills that enable incumbents to service products for customer satisfaction—and being current with product technology that enhances your ability to troubleshoot and repair various products and instruct others.
• Provide timely, detailed, and accurate reports on service work performed, product performance, and warranty liabilities to company expense and time allocation.
• Maintain all services in good condition, including test equipment, tools issued to meet specifications (EBE), ISO requirements, etc., and maintain sufficient inventory to respond to standard calls.
• Develop and maintain effective relationships with customers, support Sales with initiations and follow-up quotations for customers. Interface and coordinate with other plants and business units within the company and outside vendors to procure parts and services for the District.
• Provide customers basic applications information via phone or on-site consultation and be available for 24-hour x 7 days a week on-call duty and respond to emergencies with minimal notification.
• Demonstrate ability to service newly designed and experimental equipment, which has not been seen before, and instill confidence in the customer.
• Develop and maintain strong working relationships with customers, authorized service shops, other service organizations, and product business units to assure customer satisfaction. Incumbent demonstrates an awareness of customer needs, preferences, and time and financial constraints.
• Demonstrate safety consciousness in equipment handling, electrical and electronic procedures, and the unique situations encountered at diverse work sites.

When we embrace the different ideas, perspectives, and backgrounds that make each of us unique, we — as individuals and as a company — are stronger

Qualifications:

Required Qualifications:

• Minimum of five (5) years leading and managing electrical service engineering projects
• High School Diploma or G.E.D.
• Must be legally authorized to work in the United States without company sponsorship
• Relocation assistance is not available for this position. Only candidates in the immediate geographic area (50 mile radius) will be considered

Preferred Qualifications:

• Bachelor's degree in Engineering from an accredited institution
• PE License.

Skills:

Position Criteria:

• Must be willing to travel to customer sites within the region.
• Requires minimal supervision to manage the District's job schedule and backlog.
• Must demonstrate strong organizational, project, time, and task management skills, using personal computers and software systems to manage and track numerous priorities.
• Demonstrate the ability to develop and maintain customer relationships and resolve complaints.
• Demonstrate financial and commercial knowledge.
• Strength in leadership and coaching/mentoring of both field and office personnel. Ability to manage by influence through solid relationships & process focus
• Must have strong technical knowledge and understanding of the Electrical and EESS industry, products, and solutions.
• Needs to have a working knowledge of the overall sales function, customer channels to market, and negotiation techniques and must be able to assist in generating proposals and negotiations.
• Must submit to periodic customer required background and drug screenings

#LI-LS3