District Manager Job at Brosnan Risk Consultants
Company Overview/Benefits:
Brosnan is looking for a District Manager in Chicago, IL!
Here at Brosnan Risk Consultants, our culture encourages and supports diversity throughout the workplace! We have full-time and part-time opportunities. We also pride ourselves on promoting within. Many career employees began their careers as security Officers, and today, we are proud to say they have become a part of the Senior Leadership Team (SLT), We offer medical, dental, and vison plans, and 401K (company match up to 4%).
We are an Equal Employment/Affirmative Action employer. We do not discriminate hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law. Responsibilities:
#IND Qualifications:
Brosnan is looking for a District Manager in Chicago, IL!
Here at Brosnan Risk Consultants, our culture encourages and supports diversity throughout the workplace! We have full-time and part-time opportunities. We also pride ourselves on promoting within. Many career employees began their careers as security Officers, and today, we are proud to say they have become a part of the Senior Leadership Team (SLT), We offer medical, dental, and vison plans, and 401K (company match up to 4%).
We are an Equal Employment/Affirmative Action employer. We do not discriminate hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.
The District Manager (DM) will report to the Regional Manager (RM) and communicate any action plans that may impact the customer. The District Manager is responsible for delivering service to the client while continuously improving the client relationship, ensuring quality assurance, and contract compliance. The DM is also responsible for the accuracy in addition to the completion of the weekly schedules. The DM supervises the Regional Account Managers and directs a team of Supervisors within their designated client-level interaction within their market, reporting within their market and reporting any relevant information to the RM and necessary BRC Function leaders.
Responsibilities:
- Ensures vehicles are properly maintained and may administer training when required, with the assistance of the logistic specialist and operations manager.
- Recognize and cultivate new business opportunities within their assigned market.
- Deliver high-quality customer service, conduct regular contact with clients, ensure service quality and initiate corrective action when necessary.
- Meets regularly with clients for status updates and addresses any actual or potential problems.
- Identify opportunities and execute plans to improve client satisfaction and retention.
- Interact with all levels of management to ensure successful daily operations are met.
- Document, revise, and advise action plans to improve scheduling performance and function for overtime.
- Conduct regular site visits to customer locations to ensure employees maintain a high code of conduct.
- Provides input into termination, compensation, and promotion decisions.
- Proficient in web-based applications, computer systems, and programs (Microsoft Word, Excel, and PowerPoint) to effectively edit and create reports, database entries, and presentation materials.
- Work with all levels in the organization to identify, analyze and solve problems and create opportunities for continuous improvement.
- Maintain confidentiality of all information and data.
- Oversee Regional Account Managers while reporting to the regional manager.
- Address any issues and provide feedback to ensure that each officer and client's needs are heard and met.
- Additional duties may be assigned, and functions may be modified according to business necessity.
#IND
Desired Qualifications
- Former Military (Non-Commissioned Officer or Junior Officer) OR Former LEO (Sergeant or Above)
- Team Building and Leadership across decentralized locations.
- Proven track record of extreme ownership regarding team performance
- Experience building and maintaining a culture of accountability
- Training Development and Delivery
- Ability to quickly adapt to changing conditions; Hasty decision-making.
- Ability to professionally enforce Uniform, Equipment, and Performance standards through subordinates for the broader team.
- Ability to analyze performance metrics, identify problem areas, and rectify them through direct action.
- Ability to Operationally Align your District with the Region Manager’s intent and the Company’s Strategic Initiatives.
- WinTeam and ADP Experience
- Training Development and Delivery
- State Security Regulations and Compliance Knowledge
- Large Event Security Leadership
- Proposal Review and Writing
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