Dispatcher - Security Dispatch - FT Days or Nights Job at Sanford Health

Sanford Health Fargo, ND 58104

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Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.

Facility: Sanford Medical Center Fargo

Location: Fargo, ND

Address: 5225 23rd Ave S, Fargo, ND 58104, USA

Shift: Varies

Job Schedule: Full time

Weekly Hours: 40. 00

Salary Range: $17.50 - $28.00

Department Details

This job is working either day shift or night shift, hours are 6 to 6. Does include working every other weekend as well. Duties include:

Answering phone calls.

Helping callers with problems or questions with security and safety questions.

Dispatching Officers to calls for service.

Monitoring cameras for safety and security of patients, visitors, and staff.

Monitoring and answer alarms within Sanford Health and other buildings.

Contacting outside agencies to respond to alarms.

Job Summary

Dispatchers must have the basic knowledge and skills necessary to assist in managing all systems of alarms for Sanford and other facilities, monitor cameras, dispatch officers or assistance as needed for emergent and non-emergent situations. Depending on job setting, receive requests, initiating the mobilization of the appropriate teams and communicating with referring hospitals/services. Ability to multitask, be detail orientated and thorough in completing daily tasks. Ability to deal with high stress situations calmly and effectively while maintaining composure in very difficult situations to collect vital information from callers to determine the severity of a situation and the location to those who need assistance. Listens carefully to collect relevant details and be able to type the details of calls into computers, and speed and accuracy is of importance when responding to emergencies.

Effectively uses radios and other forms of communication. Works with growth and development needs of a diverse population. Perform data entry using the computer, compiling QI (Quality Improvement) data, SharePoint, and typing any other documentation as assigned and maintain access to, and security of, highly sensitive materials. Ability to read and effectively interpret small-scale maps and information from a computer screen to determine locations and provide directions.

Searches files, databases or other reference materials to obtain needed information. Depending upon job setting, knowledge to operate the computer software necessary to document as well as the skill in radio communications with the teams. Maintain a sense of pride and ownership for the program. May require sitting for extended periods of time.

Depending on location of position, work hours will vary depending on patient needs. This may include overtime, call, backup call, nights, days, weekends, and holidays.

Qualifications

High school diploma or equivalent is required.

Benefits

Sanford Health offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit https://sanfordcareers.com/benefits .

Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org .

Sanford Health has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.

Req Number: R-0129993

Job Function: Emergency Medical Services

Featured: Yes


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