Dispatcher/ Customer Service Representative Job at 3Phase Elevator Corporation
Job Summary
The Dispatcher/Customer Service Rep is responsible for providing excellent dispatching phone support and customer service to 3Phase Elevator customers. This is a high call volume, customer service-oriented environment and requires an individual who can handle our diverse customer base and work as a team player.
Work hours needed are:
Monday - Friday 4:00 pm to 9:00 pm PST &
Saturday and Sunday 4:00 pm to 9:00 pm PST
**Positions are remote but candidates should reside in the Sacramento or Reno area.**
Elevator industry experience is preferred but not required!
Detailed Duties
Job Duties include but are not limited to the following:
- Answer phones and dispatch on call mechanics accordingly
- Respond to email requests for service
- Monitor the dispatch email box and dispatch calls accordingly as well as manage and update different service portals as necessary
- Communicate with customers as necessary
- Communicate with field mechanics as necessary
- Maintain Service Channel account for the District, including accepting calls, dispatching calls, answering correspondence through Service Channel.
- Perform general admin duties as required
- Work to become proficient at Liftkeeper, Service Channel, Corrigo Pro, and Excel
The above description is intended to describe the general content, identify the essential functions, and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.
Job Type: Part-time
Pay: $22.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee assistance program
- Paid time off
Schedule:
- 4 hour shift
- Evening shift
COVID-19 considerations:
We put a priority on employee safety and follow all CDC and State Covid-19 guidelines.
Experience:
- Dispatching: 2 years (Preferred)
Work Location: Remote
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