Summary: Under the general direction of the Chief Risk Officer, the Director, Workplace Investigations collaborates with HR leadership, the General Counsel, and Enterprise Risk Management toward fostering a culture of fair and equitable practices as well as promoting positive employee relations. This role plays a critical leadership role in fostering effective communication habits and practices through the management of Heartland’s reporting and response systems and facilitating a “speak up – listen up” culture. The Director, Global Investigations consistently reinforces best practices in triaging complaints received via Heartland’s centralized reporting system, leading select lifecycle employee complaint investigations and designing, developing and maintaining sustainable relevant policies and procedures.
Essential Duties/Responsibilities:

• Directs system-level activities in support of Heartland Alliance’s mission and vision.
• Establishes, enhances, and communicates processes and policies related to investigations and plays an active role investigating select matters that may be a potential violation of law or company policy.
• Develops and directs forward-facing and sustainable strategies toward encouraging positive employee relations, establishing, refining (where applicable), and managing investigation procedures.
• Oversees the triaging of employee complaints received via Heartland Alliance’s centralized complaint system.
• Ensures timely and relevant training of colleagues and investigation teams focused on conducting prompt, thorough, and fair investigations.
• Applies investigation best practices and work effectively across programmatic, geographical, and cultural boundaries with an ability to discern systemic issues revealed during the investigative process.
• Demonstrates a high degree of emotional intelligence and empathy balanced against an ability to provide direct feedback and confront witnesses with difficult information.
• Works closely with the People and Culture and Risk Management teams to develop and deliver compliance education programs and trainings designed proactively to address workplace issues , investigation process, and how to build a “speak up “culture and promote the Code of Ethics.
• Establishes enterprise internal reporting mechanisms and investigation procedures in accordance with best practices.
• In collaboration with ERM colleagues, monitors the Convercent reporting system, ensuring timely and accurate reporting and communications and produces both ad hoc and routine reports.
• Drives continuous improvement of investigation processes and communication vehicles and practices in a manner that builds organizational trust.
• Analyzes casework trends and produce strategic recommendations to the business to proactively address systemic issues in collaboration with HR Leadership, ERM, the General Counsel and program.
• Leads the development and dissemination of investigations-related training in order to build and reinforce investigation teams’ competency.
• Maintain and manage relationships with external investigation resources, e.g., legal, audit firm.
• In collaboration with the Senior Director, People and Culture, and other members of the HR leadership team, partners in analysis and revision of people programs, policies, and practices to sustain a positive work environment.
• Develops trust, rapport and influence with partners and business leaders.
• The individual also will work re-actively on critical employee relations issues that are crisis-oriented and typically can only be successfully completed with limited time. Balancing time between projects and crisis-response is a critical component for success in the position.

Education and/or Experience:

• Bachelor’s degree from an accredited institution of higher learning in Human Resource Management, Labor Relations, Legal Studies, or related discipline required. Master’s in the same preferred.
• Minimum seven (7) years professional experience handling internal lifecycle investigations required. Of the seven (7) years’ experience, at least two (2) years international investigation interfacing/exposure as well as union contract negotiations strongly preferred.

K/S/A

• Understands and applies SHEA concepts and guidelines; assist the HAI Investigation team and HAI COO in the ongoing development of SHEA structure for all the countries where Heartland Alliance International (HAI) operates.
• Knowledge and/or formal training in principles of employee investigations and mediation.
• Functional and proficient knowledge of international SHEA laws.
• Strong competence in relationship management in a cross-functional environment across global teams.
• Functional and proficient knowledge of compliance and fraud, waste, and abuse prevention and investigations.
• Strong demonstrated facilitation and training competence.
• Strong demonstrated communication competency including oral, written, listening and interpersonal.

Physical Demands:

• Ability to work on a computer for consecutive hours in the completion of daily tasks.
• Ability to read and edit online documents.

Work Environment:

• The noise in the work environment is moderate.
• Work arrangements are flexible including a hybrid model with both remote and onsite work as required

Employee Benefits-42 Days Off first year:
15 Sick Days
12 Holidays
10 Vacation Days
5 Personal Days
AND
Medical, Dental, Rx, Vision, Life/AD&D, STD, LTD, Tuition Reimbursement, 3% 401K Match, Parent Leave paid at 100% and more!!
Heartland Alliance makes all hiring and employment decisions, and operates all programs, services, and functions without regard to race, receipt of an order of protection, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, amnesty, physical or mental disability, protected veterans status, genetic information, sexual orientation, immigrant status, political affiliation or belief, use of FMLA, VESSA, military, and family military rights, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the organization's AIDS Policy Statement of September 1987.

Job Type: Full-time

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