BrightStar Care of Passaic County and Western Bergen County, an award-winning, Joint Commission accredited home care services and medical staffing firm, is hiring a full-time Director of Operations. We seek an experienced leader to take our growing business to the next level, to develop and lead our fun, dynamic team and to make a difference in people's lives!

The Director of Operations leads, manages, and holds all agency staff accountable to deliver consistent, safe, compassionate, and high-quality care to every client. Must demonstrate the skills, abilities, and competencies to recruit, hire, teach and develop a high-performance supervisory and field team; effectively execute performance management, scheduling, payroll, billing, medical coding programs, medical staffing, policies and procedures. Partner closely with the Director of Nursing and other key staff to maximize patient-centered care, agency revenues, and profitability. The Director of Operations is responsible for overall operations and is accountable for all personnel, both office and field staff.

MAJOR DUTIES AND RESPONSIBILITIES

Directly Supervises

• Customer Care Managers
• Recruiting and Retention Specialist/ HR
• Community Liaison (Sales)
• Office Assistant

Client/Customer Care

• Effectively manages the customer care managers (CCMs) and all customer/client care relations.
• Meets or exceeds “inquiry to client” conversion goals for branch.
• Implements and executes consistent conversion practices to drive revenues and client base.
• Ensure high-quality customer care is provided at every stage of the client touch-points and experience from phone to in-home consultation to maximize customer retention.

Recruitment

• Implements and executes active, ongoing recruiting strategies to attract the best field staff and branch office staff.
• Conducts thorough and engaging employee orientations to properly on-board new hires.
• Executes all required training programs and provides on-going opportunities for employee development, cross-training, and career growth and advancement.
• Consistently documents performance, coaches on the job, provides timely and appropriate feedback, and disciplines as needed to improve employee performance, productivity, and client care.
• Fosters strong and positive employee relations to prevent frivolous unemployment claims and employer liability.

Payroll, scheduling, billing, and coding management

• Supports and uses all technology tools and resources to ensure proper business processes (Scheduling system, Applicant Tracking System, Learning Management System, BrightConnect (Intranet).
• Uses ADP for weekly payroll processing.
• Ensure timely and accurate billing, coding, and hourly time records and reporting.
• Effectively manages hiring and termination procedures.
• Schedules staff to meet client care needs and minimize non-billed overtime.
• Ensures on-call phone and assigned staff are properly trained and available as needed.
• Ensure care and coverage 24/7 to meet the needs of our clients and protect BrightStar brand standards.
• Participates in On-Call Rotation

Accreditation and compliance

• Enforces and maintains all Joint Commission accreditation standards of excellence.
• Complies with all federal, state, and local regulations and employment laws and practices.
• Effectively manages workers’ compensation programs; safety and injury prevention; return to work procedures.
• Maintains current business, tax, and health licenses.
• Ensure education and compliance of all HIPAA regulations and requirements.
• Ensure file maintenance and security standards are consistently practiced and enforced to protect employee and client records.

REQUIRED QUALIFICATIONS

• An operations leader who is a subject matter expert that includes management skills with problem solving, leading the team, solution creation and process management
• Knows and understands pay cycle management including commercial insurance / Medicaid / Medicare / Veteran’s / private pay/ medical staffing
• Strong attention to detail, the ability to multi-task, technology savvy and prioritization a must

PREFERRED QUALIFICATIONS

• Prefer home health experience, nursing home, medical staffing, physician office/hospital administration or senior living center management – needs to know and understand the industry and the business

EDUCATION

• Bachelor’s Degree in Business Management, Operations or Administration

RELATED WORK EXPERIENCE

• 5+ years managing a team of professionals in a home care or franchise home health business with field staff, LPNs, CNAs, and RNs is highly desired

BRIGHTSTAR BENEFITS

• Competitive base salary plus bonus with total compensation expected to exceed $100,000 per year
• Health insurance
• 401(k) retirement plan with company match (eligibility requirements)
• Paid time off plus paid holidays
• Weekly pay with direct deposit
• Career growth opportunities and ongoing education

We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.

Job Type: Full-time

Pay: $75,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay
• Commission pay

Ability to commute/relocate:

• Wayne, NJ 07470: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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