Starting Salary Range: $65,000 - $70,000

Position Summary and objective

The Director of Mountain Mindful will fulfill three main functions:

Inspire a team of individuals to operate the Employment Social Enterprise as a growing lifestyle brand with a national scale market reach.

Responsible for financial performance and sales goals, leading day to day operations as well as establishing longer term priorities and projects.

Ensure the Employment Social Enterprise meets or exceeds strategic goals related to areas of the organization’s triple bottom line approach, which captures our commitment to People, Planet, and Profit.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Leads coordination and integration of efforts among operations, design, production, and customer service divisions to produce smoother workflow and more cost-effective business processes.
• Projects a positive image of the organization to employees, customers, partners, and community.
• Communicates and explains new directives, policies, or procedures to managers; for major changes, meets with entire operations staff to explain changes, answer questions, and maintain morale.
• Ensures work environments are adequate and safe.
• Improves customer service and satisfaction through policy and procedural changes.
• Build and maintain long-lasting, strong relationships with customers while partnering with them to better understand their business objectives and needs.
• Understand industry-specific trends and landscapes.
• Effectively communicate value propositions through presentations and proposals.
• Collaborate to develop and execute strategic plans to achieve sales targets.
• Report on forces that shift strategic directions of accounts and tactical budgets.
• Directs and implements the organizations advertising and promotional activities.
• Analyzes target market information to identify and recommend effective marketing approaches.
• Prepares effective advertising campaigns based on market research.
• Maintains knowledge on emerging products and services.
• Collaborates with senior executives to develop growth plans for the organization.
• Forecasts, drafts, implements, and oversees the departments operating budget.
• Drafts, implements, and executes policies and procedures to facilitate a quality customer service experience.
• Establishes performance metrics for customer service representatives.
• Develops and implements methods to record, assess, and analyze customer feedback.
• Develops and implements training and quality assurance programs for new hires and experienced employees.
• Identifies and recommends or acquires updates and expansions to technology, equipment, and policies that may improve customer service and retention.
• Acts as a liaison between the customer service team and other teams in the organization.
• Support Coalfield’s unique workforce training / development for individuals facing barriers to employment.
• Provide employment supervision for multiple teams and individuals.
• Regular review and supervision of financial management reports.
• Communicate and collaborate with organizational senior leadership team.
• Leading, or participating in, team and organization-wide meetings.
• Communicating with key project and team partners.

Competency - knowledge, skills, and abilities

• Comfortable working in a fast-paced, dynamic work environment with multiple projects, locations, businesses, and collaborative partners.
• Kind and professional demeanor and attitude. Must be patient and compassionate with people and issues encountered in challenging socio-economic environments.
• Must understand and adopt Coalfield’s theory of change and value system.
• Experience with basic financial management skills including developing and monitoring budgets and financial reporting.
• Ability to communicate and present information effectively in small or large groups.
• A willingness to learn, an ability to problem-solve and work independently are crucial.
• Excellent at time management, task prioritization, and organization.
• Excellent professional written and verbal communication skills.
• Proficient with computers, email, Adobe Creative Suite, AirTable, Microsoft Office, Shopify, and standard office equipment (phone, copier/printer, scanners, etc.).
• Familiarity with woodworking, screen printing, embroidery, and graphic design projects.

Supervisory responsibilities

• Support critical functions of the Mountain Mindful mission as an employment social enterprise with a triple bottom line approach to the business model.
• Ability to lead, manage and influence across organizations at different levels. Be knowledgeable of and comply with all company policies and procedures, as well as legal requirements, at all times.
• Oversee the administrative functions of timekeeping, attendance, program participation, and work scheduling.
• Oversee enterprise processes for sales, design, marketing, sourcing, production, and distribution.
• Maintain a supportive working environment, retaining time and space for the organization’s commitment to Personal and Professional Development.
• Lead by example best safety practices in woodworking, light manufacturing, and logistics.

Work Location and Hours of Work

• 1040 Vernon St., Huntington, WV 25704 is the primary production location, which is located within our West Edge Factory property.
• Office Space is available within the production facility.
• Some travel is required to meetings and to facilitate relationships with existing and potential partners.
• The normal work week is Monday through Friday from 8:00 AM to 5:00 PM. However, given the nature of this role - attendance at events may require work after normal hours. In light of this, Coalfield allows employees to request flextime.

Environment Conditions, Physical Activity, Physical Demands

• Extensive computer operation.
• Light lifting (up to 25 LBS with or without accommodation).
• Must be able to drive and work seated or standing at a desk and/or computer.

Travel and Transportation Requirements

Candidates must provide reliable transportation to their primary work location and other locations as required. Coalfield has a limited fleet of vehicles and frequently carpools to minimize travel burdens on employees. Travel expenses (excluding commutes) may be reimbursed per Coalfield’s policies and procedures.

Required Experience and Education

• Associates Degree or greater.
• 3+ years of experience in a position that requires high levels of interaction, facilitation, and team leadership.
• Customer Service
• Business Management

Preferred Experience and Education

• Art or Design related work or education.
• Woodworking, screen printing, embroidery, and graphic design experience.
• E-Commerce marketing and advertising experience.

Additional eligibility requirements

EEO Statement

Coalfield Development Corporation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Background or drug test

Candidates for this position will be required to pass a drug test as a condition of employment. Candidates for this position will not be required to have a background check as a condition of employment.

Job Type: Full-time

Pay: $65,000.00 - $70,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Huntington, WV 25704: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Leadership: 1 year (Required)
• Supervising: 1 year (Required)

Work Location: In person

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