The Opportunity

Hyatt seeks an enthusiastic Director of Loyalty Strategy to join our Loyalty Department where you’ll join a team of 30+ field professionals who love what they do. In this role, you will be collaborating closely with the broader analytics, marketing, finance, consumer insights, sales, and legal teams where you’ll be instrumental in continuing to make Hyatt a leading hospitality company. You’ll be part of a team that is passionate about diversity, equity, and inclusion, is committed to nurturing curiosity and new skills, and building connections across the organization with stakeholders, colleagues, and guests.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best, and fastest growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands and business lines can open the door for exciting career and growth opportunities to our colleagues.

As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care for Our People

What sets us apart is our purpose—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy and respect, and making sure everyone feels like they belong.

We’re proud to offer exceptional corporate benefits which include:

• Annual allotment of free hotel stays at Hyatt hotels globally

• Flexible work schedule and location

• Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center

• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption

• Paid Time Off, Medical, Dental, Vision, 401K with company match

Our Commitment to Diversity, Equity, and Inclusion

Our success is underpinned by our diverse, equitable and inclusive culture and we are committed to diversity across the board—from who we hire and develop, organizations we support, and who we buy from and work with.

Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page.

Who You Are

As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results driven and are looking for a variety of opportunities to develop personally and professionally.

The Role

The Director of Loyalty Strategy leads the ongoing strategic enhancement and optimization of the loyalty program balancing needs of members, customers, colleagues, and owners. This role will design, build the business case and oversee cross-functional implementation of global program changes. Working with senior stakeholders across the enterprise, the Director of Loyalty Strategy will identify, solve, and act upon opportunities that drive program performance optimization and innovation.

This position will reports to the Vice President Loyalty Strategy and Partnerships

• Develop long term global loyalty strategy and roadmap to drive loyalty KPIs (program design, points earning, rewards, benefits, including short, medium, and long-term change initiatives)

• Responsible for applying strategic thinking to business case development for proposed benefit changes to drive brand preference including operational and financial impact on the program and/or hotels

• Proactively monitor and understand member preferences, consumer sentiment, macro environmental trends, competitor landscape and aspirational loyalty programs outside of hospitality to assess competitive position, build on program strengths, shore-up program opportunities, and innovate in the white space

• Lead B2B loyalty strategy – defining frameworks to align with program strategy and serve as primary contact to global sales organization

Experience Required:

• Minimum of ten (10) years relevant professional experience, with a minimum of five (5) years of experience within a consulting practice – ideally commercial focused

• Must be a dynamic leader with a proven track record of evaluating, identifying, and executing against strategic opportunities

• Demonstrated experience leading cross-functional teams in environments where there are competing resources and priorities, global operations and at times a high degree of ambiguity

• Proven analytical ability and critical thinking skills, comfort with basic excel-based modeling

• Creative/innovative approach to problem solving

• History of delivering results and implementing change

Experience Preferred:

• MBA preferred

The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.