• The salary range for this position is $165,000 - $178,000 / yr
• This is a Full-time position
• Health Insurance Plans
• Flexible Spending Account Programs
• Management or Union Benefits
• Leave Benefits
• Special Leave of Absence Coverage (SLOAC)
• Retirement Savings Plans
• Additional Savings Plan
• Transit Benefit
• Direct Deposits
• Municipal Credit Union (MCU)

• Must have a bachelor’s degree, preferably in Biological Sciences or Psychology
• Advanced Degree is preferred
• Must have 10+ years of experience in customer solutions, market research, customer experience, customer engagement, customer advocacy, or equivalent experience
• Must have a strong working knowledge of Microsoft Office applications including Word, Excel, Access, and PowerPoint
• Must have relevant experience in customer and client-facing roles, including customer care, customer experience, client relations
• Experience in provider relations, customer engagement, business development, external engagement, or advocacy experience in the New York City market is highly desired
• Experience with relational database applications (MS Access, SAS, R) is strongly preferred.
• Some knowledge of UX or design thinking experience is desirable
• Must have an understanding of market research and analytics and the ability to translate to initiatives and action
• Understanding of behavioral science and developing strategy is preferred but not required

• Partner with the Vice President of Customer Experience Strategy to create tailored solutions to improve satisfaction across segments
• Act as a trusted partner to the Vice President of Customer Experience Strategy in building internal and external relationships with a penchant for focused action
• Expand the impact of strategic initiatives from the CX organization by identifying improvement opportunities to elevate the customer experience across different lines of business
• Partner with the Vice President of Customer Experience Strategy, Provider Engagement Lead and Provider facing teams, and government relations to map key opinions from leaders in external communities
• Work cross-functionally across the organization on customer journey mapping initiatives
• Build policies and procedures that create mechanisms for driving improvement in customer experience across the organization
• Liaise with all customer interfacing organizations including Quality Management, Utilization Management, Care Management, and Customer Service to ensure that there is a clear alignment of customer experience goals across the organization
• Cross-functional partnership across different customer experience project implementations
• Support the training team with input on training programs as needed
• Participate in relevant committees and work groups, develop presentations, and prepare reports, data, or other materials for committee presentation
• Participate in special projects as needed

We are committed to our core values: integrity, honesty, and transparency Finding a new position as a physician or allied health professional or filling a critical vacancy in your practice, clinic, hospital, or skilled care facility can be stressful and time-consuming. At Greenlife our mission is to make this process easier for you and help you through all the steps necessary to find that perfect new position or the healthcare professional to round out your team. We understand that every situation is different and our approach reflects that: we value personalized interaction with job seekers and employers, our searches are customized not cookie-cutter and our results speak for themselves: Happy job seekers and employers who found the right professional match through our services.