Date Posted:

Country:

Location:

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About this Role:

The Digital Field Operations leader will drive aftermarket growth and productivity strategies leveraging capabilities of digital technologies. This includes driving growth of connected chiller installed base and crafting aftermarket service delivery solution that leverages data remotely minimizing time on site and improving labor efficiency. The individual will be able to influence stakeholders in service engineering, sourcing, operations, and product management. This leader will demonstrate an ability to understand the implication of a change on aftermarket service delivery model.

Key Responsibilities:

• Drive digital strategy at a regional and country level with regional stakeholders

• Developing short-term & long-term digital strategies across global aftermarket business

• Developing roadmaps and execution of project plans in support of Digital transformation

• Drive prioritization, partner concern & resolution of incidents for digital launch

• Develop clear strategies, goals, and tactics to improve field labor efficiency

• Lead cross-functional project teams to drive specific outcomes and deliver results

• Acts as subject matter expert and recommends solutions that leverage data to have a remote service delivery model.

• Actively monitors servicing quality levels, communicates opportunities for improvement, and collaborates with operations team to improve service levels.

• Ensures sound operational processes and procedures are developed and documented.

• Synthesize unstructured data to extract key insights

• Present recommendations and report outcomes to senior leaders

Required Qualifications:

We are looking for someone to develop digital aftermarket strategy for Commercial HVAC business. For this you will need to have:

• HS Diploma or GED

• 5+ years’ experience in Field service operations

• 2+ years’ experience managing digital transformation projects in aftermarket space

• 2+ years’ experience with Project management in a global environment

• 1+ years’ experience of Operational finance and cost productivity levers.

• Potential for remote work for the right candidate

Preferred Qualifications:

• Bachelor’s Degree in Engineering, Technology, or a related field

• Experience with process or performance improvement

#LI-Hybrid

RSRCAR

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Job Applicant's Privacy Notice:

Click on this link to read the Job Applicant's Privacy Notice

COVID-19 vaccines are required for all newly hired Carrier U.S. Salaried employees, except as prohibited by law. Candidates residing in or for positions located in any of the following jurisdictions are not subject to this requirement: Alabama, Arkansas, Florida, Kansas, Indiana, Iowa, Mississippi, Montana, Nebraska, North Dakota, Tennessee, Texas, Utah, and West Virginia.

If you have questions about applicability of this requirement to you, please contact Global People Services at: +1-833-819-1257