Desktop Support Technician Job at Pomeroy
Pomeroy has an immediate need for a Desktop Support Technician to work onsite supporting two locations at Rockford, IL and Bloomingdale, IL . This is a long term opportunity.
Job Description:
- Provide technical support for employees and their desktops/laptops.
- Provide support and resolution for issues involving Hardware/Software, IP phone, WLAN, LAN, Imaging, Data migration, and Xerox support.
- Project work may include PC refresh, Xerox device upgrades, and O365 Migration.
- Responsible for maintenance including server upgrades/replacements
- May be required to work a rotating on-call schedule
- Developed new processes and training for Ordering and Inventory Management
- Customer service focused - may work with leadership teams at times
- Experience mentoring others.
- Experience with Service Now.
- Experience as a team lead managing workflow and customer escalations.
Job Type: Full-time
Pay: $25.00 - $26.00 per hour
Work Location: In person
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