Desktop Support Technician Job at laiba Techologies
laiba Techologies Atlanta, GA 30303
$16 - $18 an hour
Role: Desktop Support
Location – Atlanta, GA
Timing - Rotation shifts. OT is applicable.
Contract
Client – TWC
JD:
- 2 plus years of experience working in IT (tier I field preferred)
- Knowledge of weather.com and the Weather App Suite
- Strong customer service skills
- Working knowledge of cloud technology
- Strong understanding of server infrastructure
- Experience executing production level incident management and outage escalations
- Must possess superior analytical and communication skills, as well as technical aptitude
- Understanding of basic deployment and the Change Management process
- Basic understanding of network operations and support (preferred)
- Call center or ticket management experience is a plus
- ServiceNow, Jira, ticketing system experience is a plus
- IBM Cloud, AWS, Server Management, Network Operational knowledge are a plus
Job Type: Contract
Salary: $16.00 - $18.00 per hour
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus pay
- Signing bonus
People with a criminal record are encouraged to apply
Experience:
- Desktop support: 6 years (Preferred)
- IT service management: 5 years (Preferred)
- weather.com and the Weather App Suite: 5 years (Preferred)
- Jira: 4 years (Preferred)
- Change Management process: 5 years (Preferred)
Work Location: One location
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