Desktop Engineer Job at Teleperformance USA
Category :
Information Technology
A Desktop Engineer is an entry-level position on the Desktop Support team reporting directly to a Lead Desktop Engineer or Regional Lead Desktop Engineer.
A Desktop Engineer is an entry-level position on the Desktop Support team reporting directly to a Lead Desktop Engineer or Regional Lead Desktop Engineer.
Assisting with the support of all aspects of LAN-based networking- Assisting with the installation and maintenance of all computer hardware and software
- Assisting with the installation and maintenance of voice systems to support call-flow; usually limited to cabling, phones, headsets and software
- Cabling new and existing locations for new network, phone or other equipment
- Repairing or upgrading computer systems as needed
- Providing Tier 1 level support on hardware and software technical issues
- Responsible for scheduled outside work hours tasks and on-call responsibilities to handle outages outside of work hours.
- Any other duties that the Director of Desktop Support, Desktop Manager, Lead Desktop Engineer, or Regional Lead Desktop Engineer may find necessary
- Must be a computer course student, graduate or have computer related work experience.
- Great communication, capable of taking care of people's requests, good customer skills and patience.
- Strong understanding of network routing protocols and their practical applications on global networks
- Experience in managing distributed inventory of network equipment
- Experience in virtual networking setup using VMware
- Experience with Cisco and Juniper product lines at a technical and hardware level
- Hands on experience troubleshooting hardware such as routers, switches, network interface cards, firewalls, and telecommunications devices
- Experience with VoIP and supporting VoIP over a production WAN
- Ability to view a computer monitor for several hours at a time
- Candidates must have open availability and able to work additional hours as needed
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