Design Shop Advisors are responsible for creating a best-in-class client experience through a superior commitment to sales and service. This is a wonderful opportunity to work in a customer-focused and design-driven environment. The ideal candidate will act as a brand steward, and enjoy cultivating relationships with clients through exceptional service and design support.

Ideally, we are looking for candidates who are available to work full-time hours which may include weekends and some summer holidays. Our full-time roles offer a generous benefits package and additional perks.

RESPONSIBILITIES:

• Embody and operate by the Serena & Lily Brand Ethos (Innovation, Style, Integrity, Optimism, Expressiveness, Confidence, Courtesy & Appreciation)
• Acts as a brand steward in all interactions with Clients, Designers, Vendors, and Co-workers
• Create a warm, welcoming, inspiring on-brand client experience
• Provide relevant design advice, product knowledge, and product recommendations both in-store and through virtual design appointments to ultimately contribute to brand sales goals
• Resolve client needs quickly through swift communication and partnership from the leadership
• Drive customer retention and loyalty through the order and quote follow up
• Assist in receipt of shipments, transfers, as well as merchandising; ensure the selling floor is adequately presented and stocked to brand standard
• Proactively clientele using S&L leads to provide an enhanced customer experience for all customers including members of our Trade Program
• Other tasks assigned by Leadership

ESSENTIAL SKILL REQUIREMENTS:

• Proven ability to deliver excellently on brand client service standards and ability to demonstrate best practices
• Proven ability to sell, utilizing product knowledge, brand inspiration, and design/décor
• Ability to use a MacBook for web navigation, email, and Zoom, 2 and 3-D rendering experience a plus
• A passion for home design and ensuring an outstanding customer experience
• Willingness to ask questions and seek solutions; a self-starter

QUALIFICATIONS:

• 1 year of retail or relevant sales experience in interiors/home furnishings, relevant retail brand or client service industry
• Excellent communication skills, willingness to engage with clients
• Ability to work in a team environment
• Strong sense of personal style

ESSENTIAL PHYSICAL REQUIREMENTS:

• Ability to process information and merchandise through the computer system and POS system.
• Ability to communicate with associates and clients.
• Ability to read, count and write to accurately complete all documentation.
• Ability to freely access all areas of the store including the selling floor, stock area, and register area.
• Ability to operate and use all equipment necessary to run the store.
• Ability to climb ladders.
• Ability to move or handle merchandise throughout the store generally weighing 0-50 pounds.
• Ability to work varied hours/days as well as weekends and holidays