Daytime Reservationist

Reports to: Food and Beverage Director

Supervises: No supervisory duties in this position.

Education and/or Experience

• High School diploma or GED.

• Proficient in Microsoft Word, Excel and Point of Sale systems; capable of creating Excel spread sheets.

Richland Country Club is looking for a bright, smiling, and sophisticated individual to help with our expanding team! The daytime reservationist is a friendly first face for our Membership to interact with and can handle the Host stand with ease during peak times and seasons. Fantastic customer service is a MUST! This is a daytime position with hours needed from 8 am to 4 pm from Tuesday to Saturday. You may be asked to work on Sundays, when requested from the Director of Food and Beverage. We are closed on Mondays!

Richland Country Club offer the following Benefits for all full-time employees:

-Vision, Medical, and Dental insurance available after 60 days at a 30+ hour average

-401 (k) with 3% matching program after one year of employment at a 30+ hour average

-5 Paid Sick days and 5 Paid Vacation Days after one year of employment at a 30+ hour average

-Holiday Pay

-Free meal per shift

-Uber Assistance

-Free Parking

-Employee Assistance Fund

Job Knowledge, Core Competencies and Expectations

• Knowledge of club’s dining reservations system and procedures.

• Able to handle multiple tasks and pressure.

• Must follow all health and safety guidelines.

• Knowledge of and ability to perform required role during emergency situations.

Job Summary (Essential Functions)

Hosts Manages the dining reservation desk in the dining rooms of the club. Responsibilities include providing information about food and beverage events. Supports all food and beverage restaurant operations as assigned. Also responsible for the reciprocal and concierge needs of club members.

Job Tasks/Duties

• Manages the reservations and seating for the club’s restaurants.

• Directs and assists members and guests in locating daily private functions/events.

• Manages all reciprocal requests and concierge needs daily.

• Manages the telephone communication to and from the host stand.

• Carefully observes service provided to members during the shift. Takes corrective action in the event of problems. Makes recommendations on improvements to the Director of Food and Beverage.

• Greets and seats guests, handles reservations, and prepares and maintains a waiting list during peak periods.

• Assists with, performs, and oversees all duties assigned to reservation desk coordinators.

• Track and generate restaurant reports as assigned.

• Administrative support and duties as assigned by Restaurant Manager and Director of Food and Beverage.

• Performs all managerial duties in the restaurants during manager's absence.

• Attends meetings, seminars and training courses as requested providing input as required.

• Oversees and assists with training staff on service, POS, etiquette, and teamwork.

• Answers employee/club work-related inquires.

• Reports office equipment or fixtures not up to standards.

• Must be knowledgeable of Employee Handbook and Policies.

• Participates in marketing for the club's food and beverage areas.

Physical Demands and Work Environment

• Must be able to keep composure during periods of high incoming phone calls and/or in-person requests.

• Required to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch and twist or reach.

• Push, pull or lift up to 50 pounds.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Referral program
• Vision insurance

Physical setting:

• Bar
• Fine dining restaurant
• Upscale casual restaurant

Shift:

• 8 hour shift
• Day shift
• Morning shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Ability to commute/relocate:

• Nashville, TN 37215: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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