Data Metrics Lead
Henderson, NV

As a Barclays Data Metrics Lead this is an exciting opportunity where you will be responsible for supporting the individual functions of the US Consumer Bank Operations with robust reporting, analytics, and insight. You will also be specializing in transforming and modernizing the visual reporting catalogue with migration of legacy reporting into Tableau.

Salary / Rate Minimum: $85,000
Salary / Rate Maximum: $120,000

The minimum and maximum salary/rate information above include only base salary or base hourly rate. It does not include any another type of compensation or benefits that may be available.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality, and innovation behind us. We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.

Working Flexibly

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.

We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We’re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month, or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally can request work patterns to reflect their personal circumstances. Please discuss the detail of the working pattern options for the role with the hiring manager.

What will you be doing?

• Supporting the Analytics function in delivering insight to support the strategy and direction of the USCB Operations teams
• Utilizing key analytical tools and processes to drive operational efficiency, cost efficiency and a solid focus on Customer Experience
• Exploring opportunities for Virtual Channels, Banking Operations, Fraud, Collections, and Operational Rigour business areas to support customer demand
• Helping define business cases when implementing new technologies or processes
• Executing on key automation opportunities to deliver insight into the hands of our external and internal stakeholders quickly
• Assessing and communicate risks to Departmental Leadership to ensure that project goals and objectives are being met
• Helping define visualization standards for presentations and dashboards
• Sharing and collaborating insights with Senior Leaders across the business with strong presentation skills

What we’re looking for:

• BS/BA degree in Engineering, Sciences, Finance, Economics, or other quantitatively focused subject
• Previous experience and managing complex projects and teams that resulted in actionable insights and tangible impacts
• Demonstrated analytical skills and experience with data analysis tools – ability to link operational performance with company business results
• Excellent written and verbal communication and presentation skills

Skills that will help you in the role:

• Solid SAS, R, SQL, or Python experience and working with a complex data infrastructure
• Experience and understanding with AWS-based data services: RedShift, Athena (or similar experience)
• Significant Experience and understanding with Alteryx
• Excellent Experience and understanding with Rally/Jira project management type tools

Where will you be working?

You will be working at Barclays Services, Henderson, NV’s fully Operational Customer Contact center, where the best meet to build careers full of scope, variety, and reward. Supporting the banking and financial solutions of today’s demands, answering tomorrow’s questions, and redefining the future of customer support in finance.

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