Harvard Medical School (HMS) is at the vanguard of biological and biomedical research, and scientific investigators at HMS and affiliate hospitals continue to push the envelope, developing novel approaches to the study of biological processes both at the bench and via computational methods. The HMS Department of Information Technology, a key partner in supporting such computation-based research, has an exciting opportunity for a Data Center Engineer interested in supporting several 24 x 7 365-days active data centers.

The Data Center Engineer will be responsible for all basic day-to-day functions within a live production environment. In particular, the position will be responsible for day-to-day operations including equipment intake and installation. The engineer will also maintain cleanliness and security throughout the facilities. In addition, they will assist the other teams as needed to maintain maximum functionality of equipment within the environment.

The position’s primary focus is to assist senior data center staff with any requests that arise throughout the day. This role may be a pathway into opportunities for advancement to senior data center engineer.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Intake and document all deliveries and maintain inventory
• Install and decommission all hardware requested by the HMS community
• Cable and label all infrastructure wiring while maintaining strict standards to ensure future troubleshooting processes can be performed with less difficulty
• Keep DCIM software up to date with active equipment
• Respond to any incidents regarding critical operations, document, communicate and resolve these issues as quickly and safely as possible
• Support vendor visits by preparing necessary items beforehand to ensure successful service calls
• Keep all software up to date and configured properly
• Document procedures and store all documentation
• Maintain asset tag tracking for the finance group
• Keep track of all UPS systems software on campus and monitor all power equipment throughout the HMS campuses
• Participate in rotating on-call schedule
• Maintain data center areas cleanliness and security.
• Other duties as assigned

• Minimum of two years’ post-secondary education or relevant work experience

• Willingness to cover several sites as needed
• Experience working in an IT environment, preferably in critical operations
• Strong organizational skills and attention to detail
• Understanding of cabling and wiring best practices
• Knowledge of storage, network, and server hardware
• Ability to work on a ladder for extended periods of time
• Troubleshooting skills in relation to computer hardware
• Understanding of security protocols regarding site and equipment access

• Completion of Harvard IT Academy specified foundational courses (or external equivalent) preferred

Capable of lifting 50 lbs

Occasionally required to work outside of normal business hours, and may be called during off hours

This is an in-person position based on our campus in Boston.

This is a two-year term position from the date of hire, with the possibility of extension, contingent upon work performance and continued funding to support the position.

Harvard University continues to place the highest priority on the health, safety and wellbeing of its faculty, staff, and students, as well as the wider community. Please note that all new employees will be required to provide confirmation of primary series COVID-19 vaccination upon hire, as detailed on our COVID-19 Vaccine Requirement Webpage. Harvard University Health Services employees and other health care individuals are also required to be up to date on vaccination as described by the CDC. Individuals may claim exemption from the vaccine requirement for medical or religious reasons. Additional information regarding this requirement, exemptions, verification of vaccination status, and other related policies and resources may be found on the University’s COVID-19 Information Website.

Please note that we are currently conducting a majority of interviews and onboarding remotely and virtually. We appreciate your understanding.

Harvard University offers an outstanding benefits package including:

• Time Off: 3 - 4 weeks paid vacation, paid holiday break, 12 paid sick days, 12.5 paid holidays, and 3 paid personal days per year.
• Medical/Dental/Vision: We offer a variety of excellent medical plans, dental & vision plans, all coverage begins as of your start date.
• Retirement: University-funded retirement plan with full vesting after 3 years of service.
• Tuition Assistance Program: Competitive tuition assistance program, incredibly affordable classes directly at the Harvard Extension School, and discounted options through participating Harvard grad schools.
• Transportation: Harvard offers a 50% discounted MBTA pass as well as additional options to assist employees in their daily commute.
• Wellness Options: Harvard offers programs and classes at little or no cost, including stress management, massages, nutrition, meditation, and complementary health services.
• Harvard access to athletic facilities, libraries, campus events, and many discounts throughout metro Boston.

The Harvard Medical School is not able to provide visa sponsorship for this position.

Not ready to apply? Join our talent community to keep in touch and learn about future opportunities!

Information Technology

USA - MA - Boston

I0957P IT Infrastructure Prfsnal III

IT-Infrastructure

-

Full-time

057

00 - Non Union, Exempt or Temporary

Criminal, Identity

We are committed to cultivating an inclusive workplace culture of faculty, staff, and students with diverse backgrounds, styles, abilities, and motivations. We appreciate and leverage the capabilities, insights, and ideas of all individuals. Harvard Medical School Mission and Community Values

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.