Working Title: Customer Svcs Specialist Int
Job Class: Campus Store Coordinator
Agency: Minnesota State

• Who May Apply: Open to all qualified job seekers
• Date Posted: 03/11/2023
• Closing Date: 03/27/2023
• Hiring Agency/Seniority Unit: MN St Colleges & Universities / Mn State CTC Fergus Falls AFS
• Division/Unit: MnSCU Mn State CTC Fergus Fall / MnSCU Mn State CTC FF Class
• Appointment Type: Unlimited, Full-time
• Work Shift/Work Hours: 8:00 AM - 4:30 PM
• Days of Work: Monday - Friday
• Travel Required: Rarely
• Salary Range: $18.55 - $24.60 / hourly; $38,732 - $51,364 / annually
• Classified Status: Classified
• Bargaining Unit/Union: 206 - Clerical/AFSCME
• Work Area: Business Services
• Location: Fergus Falls
• FLSA Status: Nonexempt
• Telework Eligible: No
• Designated in Connect 700 Program for Applicants with Disabilities: Yes

Make a difference in the lives of Minnesotans.

The work you’ll do is more than just a job. Join the talented, engaged and inclusive workforce dedicated to creating a better Minnesota.

Under limited supervision, performs para-professional work coordinating a campus store such functional areas as budgeting, bookkeeping, inventory control, purchasing of items for all campus stores, display, office procedures, and direction of part-time student help; performs related work as required. Collection and deposit of college moneys, data entry under the student information system.

Provide support for Business Services functions for the Fergus Falls campus and college wide. The position will accurately provide backup support the process for student payroll, employee business expense, payroll clearing reconciliation and college-wide parking charges. In addition, this position performs a variety of work supporting customer service and administrative services to the Business Services Division.

Responsibilities

• On a daily basis, live the mission, vision and values of M State to ensure a positive experience for all students and stakeholders. Service to M State students and stakeholders is a core component of the position and work responsibilities.
• Coordinate campus store operations and support the college bookstore.
• Provide support for Fulfillment Center and Business Services.
• Support for campus and college operations

Minimum Qualifications

• Customer service skills sufficient to actively listen to and understand customer needs and provide accurate information and appropriate alternatives in a timely, thorough, courteous, respectful, and professional manner.
• English sufficient to speak, write, prepare, edit materials (spelling, punctuation, and grammar), to ensure the accuracy and completeness of oral communication and written materials.
• Understanding of budget terminology and principles sufficient to assist in preparing a grant or department budget.
• Mathematics skills sufficient to compute figures and check or reconcile data.
• Spreadsheets sufficient to create and maintain data and produce monthly reports. Data base management skills sufficient to develop and correctly enter information in a database to produce ad-hoc queries and reports.
• Valid driver’s license and ability to travel.
• Physical Demands (sitting and standing for extended periods of time and able to lift and pull up to 30 lbs.)

Preferred Qualifications

• Two years of post-secondary education or a two-year diploma in accounting.
• Retail marketing and merchandising techniques sufficient to display and sell college and campus store and bookstore merchandise.
• Experience working with a retail Point of Sale System that includes cash and credit card acceptance, inventory control, and detailed sales functionality.
• Minimum of three years related work experience.
• Knowledge and skills in bookkeeping, computers, applicable software, and calculators.
• Knowledge of college, agency, federal and state policies, and procedures.
• Statewide accounting system experience sufficient to compile, analyze, and interpret data.
• Ability to work under pressure and prioritize job responsibilities to meet deadlines.
• Proficient in oral, written, and electronic communications.
• Strong organizational skills in order to handle the high volume of paperwork.
• Ability to organize and prioritize duties.
• Able to develop a collaborative and professional relationship with college personnel and customers.

Additional Requirements

In accordance with the Minnesota State Vehicle Fleet Safety Program, employees driving on college/university business who use a rental or state vehicle shall be required to conform to Minnesota State's vehicle use criteria and consent to a Motor Vehicle Records check.

How to Apply

Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the job information line at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.

If you have questions about the position, contact Kayla Evenson at kayla.evenson@minnesota.edu or 218-299-6870.

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Kayla Evenson at kayla.evenson@minnesota.edu.

About Minnesota State

M State is a regional student-focused institution that is poised for a strong future. It is the fifth-largest outstate college in the Minnesota State system and the largest two-year college in Greater Minnesota, serving more than 8,000 credit-based students and 7,000 non-credit students each year. M State offers big-college resources and a small-college feel on our four welcoming campuses and in our many online courses and programs. Our faculty and staff are dedicated to the values of integrity, inclusion and innovation, and that dedication is reflected in our programs and in the support we offer to our students.

Why Work for Us

Diverse Workforce

We are committed to continually developing a workforce that reflects the diversity of our state and the populations we serve. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve the people of Minnesota.

A recent engagement survey of State of Minnesota employees found:

• 95% of employees understand how their work helps achieve their agency’s mission
• 91% of employees feel trusted to do their jobs
• 88% of employees feel equipped to look at situations from other cultural perspectives when doing their job
• 87% of employees report flexibility in their work schedule

Comprehensive Benefits

Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. As an employee, your benefits may include:

• Public pension plan
• Training and professional development
• Paid vacation and sick leave
• 11 paid holidays each year
• Paid parental leave
• Low-cost medical and dental coverage
• Prescription drug coverage
• Vision coverage
• Wellness programs and resources
• Employer paid life insurance
• Short-term and long-term disability
• Health care spending and savings accounts
• Dependent care spending account
• Tax-deferred compensation
• Employee Assistance Program (EAP)
• Tuition reimbursement
• Federal Public Service Student Loan Forgiveness Program

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

Other Information

Employment information for this position can be found in its collective bargaining agreement or its plan document at http://mn.gov/mmb/employee-relations/labor-relations/Labor/.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State is an equal opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us. Please indicate what assistance is needed.