Customer Success Coordinator Job at 24 Hour Home Care
Overview:
24 Hour Home Care is an innovative and trusted in-home care company that seeks to impact people’s lives by making a difference every day. When opening our first office in 2008, our vision was to provide our clients with high-quality and personalized caregiving services for both seniors and individuals with developmental & intellectual disabilities. Today, we have taken that vision and expanded across California, Arizona, New Mexico, and Oregon, with a long-term goal of becoming the largest private in home-care provider west of Texas.
You are passionate and performance-driven team player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles: We Care, Performance Matters, Improve Always, Own it with Courage, & Win Together!
Sound interesting? Read on for more details! Responsibilities:
In this role, you will be the frontline voice for 24 Hour Home Care and ensure the needs of clients are regularly met by reviewing customer service calls, focusing on an empathetic, people-first approach. In this position, you will:
The expected California Pay Range for this position is $20.00 to $21.00 per hour.
Qualifications:
24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.
WHO WE ARE:
24 Hour Home Care is an innovative and trusted in-home care company that seeks to impact people’s lives by making a difference every day. When opening our first office in 2008, our vision was to provide our clients with high-quality and personalized caregiving services for both seniors and individuals with developmental & intellectual disabilities. Today, we have taken that vision and expanded across California, Arizona, New Mexico, and Oregon, with a long-term goal of becoming the largest private in home-care provider west of Texas.
WHO YOU ARE:
You are passionate and performance-driven team player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles: We Care, Performance Matters, Improve Always, Own it with Courage, & Win Together!
Sound interesting? Read on for more details!
THE ROLE:
In this role, you will be the frontline voice for 24 Hour Home Care and ensure the needs of clients are regularly met by reviewing customer service calls, focusing on an empathetic, people-first approach. In this position, you will:
- Provide excellent high-volume customer service to all incoming family requests
- Identify and assess customer needs and provide appropriate solutions and alternatives in a time-sensitive manner
- Deliver an effortless experience to our caregivers by answering any questions or grievances, so they can continue to provide the best care to the clients
- Drive effective cross-functional communication to highlight issues requiring further follow-up in a timely manner
- Create an effortless and seamless experience by utilizing strong problem-solving skills
You will collaborate with your dynamic team in person once a week at our corporate office.
The expected California Pay Range for this position is $20.00 to $21.00 per hour.
Qualifications:
WHAT YOU BRING TO THE TABLE:
- Experience working in a call center and managing a high volume of calls is preferred
- Positive can-do attitude with compassionate phone and email etiquette
- Active listening with a strong eye for problem-solving
WHAT WE BRING TO THE TABLE:
24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.
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