Position Overview:

The Customer Solutions Representative (CSR) is responsible for receiving and processing all customer request for service. The CSRI serves as the end-to-end point of contact for customer service request and solutions. Collaborates with a team of CSR’s to meet overall call center objectives and enhance the customer service function to exceed our customers’ expectations.

Essential Functions:

· Manage daily customer communications (inbound and outbound calls/emails) in a professional, warm and friendly manner

· Ability to listen to and answer customer inquiries with a high level of professionalism and customer satisfaction

· Confirms understanding of customer needs, issues, and requests.

· Presents LES services using a consultative approach that clearly shows how the solutions would meet needs and provide benefits; leverages supporting evidence and clearly connects LES solutions to customers’ business needs

· Utilize different systems to manage reports and case management.

Education and Experience:

· Actively listening to customer’s request and understand their needs.

· Excellent verbal, written and analytical skills

· Professional phone etiquette

· Identifies and resolves problems in a timely manner

· Proficiency in the use of all Microsoft Office tools

· Act with the customer in mind, and strive to exceed their expectations.

· Work efficiently and effectively, both independently and as a team to ensure exceeding call center’s standards

· Balances team and individual responsibilities and helps build a positive team spirit

· Demonstrate accuracy and thoroughness to meet productivity standards in a timely manner

· Show versatility and adaptability and Is consistently at work and on time

· Adapts and able to deal with frequent changes in the work environment

· The ability to understand and speak Spanish is a plus.

Knowledge and Skills:

· The ability to analyze data, create reports and make recommendations to improve the operation

· In depth, solid working understanding of the Microsoft Office Suite of products including Work, Excel and Outlook.

· Good organizational skills.

· Flexibility and the ability to perform other duties as assigned. Strong Excel skills

· Independent and self-motivated

· Professional caliber of communication skills

· Ability to balance multiple tasks

Working Environment:

• There are no special physical requirements for this position.
• General office conditions
• Some light lifting and bending
• Periods of sitting

Job Type: Full-time

Pay: $19.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• Hybrid remote

Application Question(s):

• Prior to start we will require a criminal background check and drug test (test includes check for Marijuana). Do you have an issue you'd like to discuss beforehand?

Education:

• Bachelor's (Preferred)

Experience:

• Front Lines Customer Service: 2 years (Preferred)

Work Location: Hybrid remote in Irving, TX 75063

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