Starting $17.50 / Hour

Benefits:

• Paid Time Off - Paid Vacation, Holidays & Sick Time
• Health Insurance
• 401K with Company Matching
• Commission Opportunities
• Casual Dress Code

Responsibilities:

In a comfortable and fast-paced call center environment, Technical Support Representatives take calls from customers to help them understand/troubleshoot their security and home automation systems over the phone.

• Provide technical and customer support via telephone for inbound calls
• Develop extensive knowledge of equipment and installation processes
• Educate customers on the use of systems and equipment
• Create service tickets for issues not able to be resolved over the phone
• Accurately record customer’s technical issues

Requirements:

• Proficient communication skills (verbal and written)
• Ability to solve unique technical problems
• Multi-task while using different internal programs
• Give clear step-by-step instructions for understanding/fixing systems over the phone
• Passion for providing quality customer service
• Ability to envision product scenarios in order to help customers solve problems
• Must feel comfortable with de-escalating phone calls
• Adapt to system/process changes quickly while retaining new information

Other Skills & Requirements:

• Must be at least 18 years old
• High School or equivalent preferred but not required
• Call center experience required
• One year or more customer service experience required
• Bilingual is a plus

DFW Security is an equal opportunity employer, does not consider any protected traits (e.g. race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring.

This opportunity is Full-time, In-Office

Apply by email to hr@dfwsecurity.com with resume attached and “Support Rep” in the subject line.