Customer Service Specialist Job at Wieland
Overview:
In 1820, Philipp Jakob Wieland laid the foundation stone for today’s global Wieland Group with his art and bell foundry. Entrepreneurship, a continual high degree of customer fulfillment, and the constant desire for innovation are values that stand for Wieland’s success – both then and now.
Our product and service portfolio provides answers and solutions for everyday life. And Wieland is at the heart of it all. We are convinced that copper is not the material of the past and present, but of the future.
What we promise
The ideal candidate will have excellent communication skills with the ability to multi-task in a high paced environment. Previous Logistics experience is a plus!
Pay Schedule: Weekly
Additional responsibilities include, but are not limited to:
Wieland
To us, metal is more than material.
In 1820, Philipp Jakob Wieland laid the foundation stone for today’s global Wieland Group with his art and bell foundry. Entrepreneurship, a continual high degree of customer fulfillment, and the constant desire for innovation are values that stand for Wieland’s success – both then and now.
Our product and service portfolio provides answers and solutions for everyday life. And Wieland is at the heart of it all. We are convinced that copper is not the material of the past and present, but of the future.
What we promise
We’re committed to the continuous development of our employees, using our learning to shape the future of the metals industry and create a sustainable future. Join the undisputed leader in the metals industry and be part of our diverse global team.
Joining Wieland’s family gives you…
- Benefits - We offer health, vision, dental, life, disability, and more starting on Day 1
- Retirement Savings - Wieland offers competitive 401(k) savings plans
- Professional Development - We focus on helping people at every level of their career identify their strengths, sharpen their skills, and ensure long-term success
- Growth Opportunities - We have over 8,000 employees worldwide and 32 locations in North America alone. Growth opportunities are limitless!
- Wellness - Wieland encourages participation in our wellness programs including health classes, gym reimbursements, and more
- Sustainability - Wieland continues to break ground with Eco-friendly solutions and push the barrier in sustainability for future generations
About Wieland
As the copper and copper alloy specialist at the top of the world league, we provide support for our customer’s success from many locations and continents – backed by a reliable, flexible supply network and the best services of unvarying quality. In response to the global challenges of our time such as climate change, digitization, and minimized draw on resources, we design our products, services, and technologies to provide sustainable and innovative solutions.
Responsibilities:
What you’ll do
Wieland currently has an immediate opportunities for a
Customer Service Specialist to join the Midwest Transportation team at Wieland Recycling - Granite City. This position will help lead and coordinate customer communication to ensure company goals and customer satisfaction levels are maintained, all while gaining experience in all aspects of the transportation industry! This role will sit on-site at Wieland's Recycling facility in
Granite City, IL.
The ideal candidate will have excellent communication skills with the ability to multi-task in a high paced environment. Previous Logistics experience is a plus!
Pay Schedule: Weekly
Shift Schedule
: Monday - Friday from 7 am - 3 pm (Flexible)
Pay: $20/hr. +
Additional responsibilities include, but are not limited to:
- Communicate and coordinate with our customers to maintain pickup and delivery schedules
- Work closely with our Commercial team to understand contract requirements
- Maintain good business relationships with our customers and internal Commercial department to resolve issue quickly
- Improve customer satisfaction by keeping records of customer interactions, comments and complaints
- Additional duties as assigned
What you’ll need
- High School diploma required
- Prior experience with a transportation or trucking company preferred
- Excellent interpersonal and communication skills
- Must be detail-oriented with strong computer skills with MS Office, Word, Excel, Access, Outlook & Google
- You should be well organized, flexible, dependable, and have outstanding communication skills
Wieland is an equal opportunity and affirmative action employer. We celebrate diversity and are committed to fostering an inclusive environment for all employees. Come join Wieland today and help us continue to build a global corporation we are all proud to belong to.
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