Customer Service Representative

Sapp Bros. is looking for a Petroleum Customer Service Representative who is self-motivated and committed to adding value to our business by serving our customers. At Sapp Bros., it is our continuing effort to create long-term partnerships with our customers by providing the highest quality petroleum products and related services with creative solutions that meet or exceed our customer's expectations.

This role would be based out of the West Point office but will support and be a part of our Northeast Regional Customer Service Team as needed.

Job Responsibilities:

• Receives both walk-in and over-the-phone customer orders in addition to supporting the internal sales team
• Provides product pricing and/or gets customers in contact with the appropriate internal resources to complete sales.
• Develops a strong technical understanding of product information and works with internal resources as needed to support customer questions and needs.
• Stays current on all available products; promotes new products and specials to current customers.
• Starts the customer ticket process within the ERP system and coordinates timely delivery with the internal operations team.
• Ensures customer needs are met in a timely and efficient manner.
• Tracks completion of product delivery and ensuring all billing is completed.
• Works with Sales and Operations teams to ensure all customer accounts are properly set up in the system to efficiently process orders
• Partners with corporate accounting teams to drive best practices from a billing and accounting perspective
• Emphasizes safety and proper handling of our products with customers.
• Develops the ability to work within Salesforce software to best serve our customers and sales teams.
• Maintains a sense of urgency, demonstrates integrity, and resolves to be professional on a daily basis while promoting Sapp Bros.

Job Requirements:

• High school diploma or GED or equivalent.
• Minimum of 2 year of related experience (customer service, logistics, sales or account management, etc.).
• Previous experience in the Petroleum industry, preferred.
• Previous experience working within a system wide ERP system (SAP, PDI, Oracle, etc.), preferred.
• Must have strong computer skills and be comfortable learning and implementing new processes

With Sapp Bros, you will be part of an established company with a long tradition of commitment to quality, ethics, and superior customer service. You'll have the opportunity to use your leadership, creativity, communication and people skills in a fun, rewarding environment. Plus, we offer opportunities for advancement as well as competitive compensation.

Benefits Include:

• Health Insurance
• Vision & Dental Insurance
• Life & Accident Insurance
• Short & Long Term Disability
• 401k plus Company Match
• Paid Holidays
• Paid Time Off
• Employee Referral Program
• Employee Assistance Program
• Gym Membership Reimbursement
• Tuition Reimbursement
• Discounts on Gasoline & Diesel
• Store & Restaurant Discounts
• Career Advancement - We promote from within!