Customer Service Representative, ProRepair - Remote Job at Henry Schein
JOB OVERVIEW:
This position is responsible for receiving telephone calls from external and internal customers. Answers inquiries on various issues, including repair status, pricing issues, billings, technical questions, etc. Interacts with other HSI TSM’s to assist the customers in resolving their issues.
KEY RESPONSIBILITIES:
Makes outgoing repair estimate telephone calls, as well as receives telephone calls from customers to answer inquires on various issues, including repair orders, bills and shipments. Issues call tags, pick-ups and traces customer repair order shipments.
Interacts with other TSM’s to inquire about repair estimates and when necessary transfers customer calls inquiring about such estimates.
Interacts with equipment manufacturers and vendors regarding repair inquiries, such as requesting status on repairs, billing and shipments.
Calculates retail costs of repairs after itemized faxed estimates are received from manufacturers and vendors.
Updates computer system with repair/estimate information, as well as approval or decline of such estimates.
Contacts manufacturers for warranty and product information.
Creates repair orders for incoming equipment that will be repaired.
Responsible for following all ISO procedures.
Participates in special projects and performs other duties as required.
SPECIFIC KNOWLEDGE & SKILLS:
- Excellent telephone etiquette, ability to answer a high volume of calls, effective dispute resolution.
- Ability to learn applicable computer systems.
GENERAL SKILLS & COMPETENCIES:
- Very good attention to detail and accuracy
- Good time management skills and the ability to prioritize work and meet deadlines
- Customer service oriented and ability to work with complex issues
- Ability to plan and arrange activities
- Very good interpersonal communication skills
- Very good written and verbal communication skills
- Ability to maintain confidential and highly sensitive information
- Ability to work in a team environment
- Ability to multi-task
- Establish productive working relationships at multiple levels within the organization
WORK EXPERIENCE:
Typically 2 or more years of related experience.
PREFERRED EDUCATION:
Typically High School education, vocational training and/or on-the-job training.
TRAVEL / PHYSICAL DEMANDS:
Travel typically less than 10%. Office environment. No special physical demands required.
The posted range for this position is $31,680 - $55,440 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including education, prior experience, training, current skills, certifications, location/labor market, internal equity, etc.
Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.
For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers
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