An opportunity as an Automotive Customer Service Representative in one of our Service Departments awaits you. We have multiple opportunities for anyone that wants to grow in fixed operations. We are refocusing our mission to serve customers at a much higher level in our service departments and need people with a fresh perspective on selling service that have a passion for serving customers. We are looking for someone willing to take on new challenges and be at the forefront of our customer service experience at our dealerships and the Walser Automotive Group.

We are building a great process and are willing to train current service advisors along with training people with no service experience, that are willing to learn and grow their career. If you love a fast paced environment, are willing to learn, serve and support your teammates and our guests, we would love to talk with you.

At the core of our employment value proposition is Family, Career and Diversity. Family is what keeps us moving, career keeps us growing and diversity makes it fun. This isn’t another job, but a chance for you to take control of your future and your career. The opportunity to grow within different career paths is incomparable.

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Locations with Service Advisor Opportunities:

• Walser Toyota in Bloomington
• Walser Buick GMC in Bloomington
• Walser Chrysler Jeep Dodge in Hopkins
• Walser Hyundai in Coon Rapids
• Walser Honda in Burnsville
• Walser St. Paul Subaru
• Walser Polar Chevrolet in White Bear Lake
• Walser Buick GMC of Roseville

Automotive Service Advisor Responsibilities:

• Act as the face of Walser by greeting customers as they enter the service drive or sales show floor
• Perform vehicle walk-arounds, record mileage and VIN numbers, transport vehicles to technician bays, and write-up repair orders
• Understand basic automotive repairs, know how long each service will take and how much the repair will cost to best communicate with guests
• Work as a team with your administrative assistants, coordinators, and technicians
• Execute proper follow up techniques with customers to build repeat business
• Stage vehicles and shuttle customers as needed
• All other duties, tasks and/or projects as assigned

Automotive Service Advisor Benefits:

• Family focused benefits package
  • Medical, Dental, & Vision coverage
  • Paid Parental Leave (Maternity, Paternity, Adoption)
  • Adoption and Fertility Assistance
  • 401k with Employer Match
  • Life Insurance
  • HSA/FSA
• Paid time off & holiday pay
• Pet insurance
• Employee discounts
• Access to our Employee Resource Groups, such as: Women of Walser and Drive with Pride
• The opportunity to volunteer through the Walser Foundation

Automotive Service Advisor Preferred Skills:

• High School Diploma, GED, or equivalent work experience
• Prior experience in the automotive industry
• Strong written and verbal communication skills
• Exceptional customer service skills
• High level of detail orientation and accuracy
• Proven experience working within a team environment
• Familiarity with using Microsoft Office (intermediate level preferred)

We proudly operate on a set of Core Values which drive our decisions and actions on a daily basis. They are:

• Do The Right Thing – Nothing is worth compromising a relationship
• Lead By Example – Be willing to help no matter how difficult the challenge
• Display Positive Energy – A good attitude is highly contagious
• Be Open Minded – The only thing that is constant is change

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Walser Automotive Group is an EOE/Veterans/Disabled/LGBTQ+ employer.